Datamark

BPO and contact center services provider

Back Office Trainer

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, India₹200k - ₹330kIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Previous experience in a training role, ideally within a back office environment.
Strong knowledge of operational processes and procedures.
Excellent presentation and communication skills.
Ability to facilitate engaging and interactive training sessions.
Strong organizational skills with the ability to manage multiple tasks.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Passion for mentoring and developing others.

Responsibilities

Conduct training sessions for new and existing back office associates.
Develop and maintain training materials, guides, and resources.
Assess training effectiveness and make necessary adjustments to programs.
Monitor the progress of trainees and provide ongoing feedback.
Collaborate with management to identify training needs and priorities.
Stay updated on industry trends to incorporate relevant content into training.
Assess training needs and create tailored training curricula.
Provide ongoing support to enhance trainee performance.
Collaborate with supervisors and management to align training objectives with operational goals and improve service delivery and operational efficiency.

Desired Qualifications

A bachelor's degree is preferred.

Back Office Trainer

Datamark, Inc. · Mumbai, India · Full-time · Posted 2026-06-03

Salary: INR 200,000–330,000

Workplace: on_site

Department: Non-Voice

Description

Join our team at DATAMARK, Inc. as a Back Office Trainer! In this essential role, you will be responsible for devising and delivering training programs for our back office team, ensuring that all associates are equipped with the necessary skills and knowledge to excel in their roles. You will develop comprehensive training materials and conduct engaging sessions, fostering a culture of continuous learning and improvement.

Your key responsibilities will include assessing training needs, creating tailored training curricula, monitoring trainee progress, and providing ongoing support to enhance their performance. As a Back Office Trainer, you will collaborate closely with supervisors and management to align training objectives with operational goals, ultimately improving service delivery and operational efficiency.

Key Responsibilities:

Conduct training sessions for new and existing back office associates.
Develop and maintain training materials, guides, and resources.
Assess training effectiveness and make necessary adjustments to programs.
Monitor the progress of trainees and provide ongoing feedback.
Collaborate with management to identify training needs and priorities.
Stay updated on industry trends to incorporate relevant content into training.

Requirements

Qualifications:

High School Diploma or equivalent; Bachelor’s degree preferred.
Previous experience in a training role, ideally within a back office environment.
Strong knowledge of operational processes and procedures.
Excellent presentation and communication skills.
Ability to facilitate engaging and interactive training sessions.
Strong organizational skills with the ability to manage multiple tasks.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Passion for mentoring and developing others.

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Datamark

See more jobs