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Full-Time

Senior Consultant

Technical Account Management

Posted on 6/27/2024

Showpad

Showpad

201-500 employees

Sales enablement platform with integrated APIs

Senior, Expert

Boston, MA, USA + 3 more

Category
IT Consulting
Management Consulting
Consulting
Required Skills
Sales
Communications
Management
Requirements
  • Bachelor’s degree in a relevant technical field or equivalent work experience
  • Deep understanding of the tech industry and specifically Sales Enablement
  • Proven experience in Technical Account Management or similar role
  • SaaS experience with a strong understanding of API’s, web hooks, and integrations
  • Strong technical aptitude with the ability to understand and communicate complex technical concepts
  • Proven ability to understand customer goals and translate them into measurable metrics
  • Excellent interpersonal and communication skills, both verbal and written
  • Demonstrated ability to manage multiple customer accounts and priorities simultaneously
  • Problem-solving skills with a proactive and customer-first approach
Responsibilities
  • Build and maintain strong relationships with key customer stakeholders
  • Conduct regular check-ins, meetings, and reviews with customers
  • Provide technical guidance and issue management to customers
  • Establish mutually agreed instance health improvement and project plans
  • Effectively plan, execute & follow up on customer meetings
  • Collaborate with internal teams to improve performance
  • Use data-driven approach for strategic planning
  • Act as a culture carrier of the company's values

At Showpad, employees thrive in an environment committed to integration and operational excellence, where the sales enablement operating system facilitates streamlined workflows and robust seller preparedness. The company's dedication to providing a platform that enhances seller engagement through relevant content and training ensures a competitive edge in sales technology. This focus on empowering sales teams not only drives industry advancement but also fosters a dynamic and supportive workplace culture.

Company Stage

Series D

Total Funding

$159.5M

Headquarters

Gent, Belgium

Founded

2011

Growth & Insights
Headcount

6 month growth

-10%

1 year growth

-10%

2 year growth

-25%