Full-Time
Fraud prevention for online retailers
No salary listed
London, UK
Hybrid
Three days on-site per week required.
See people who can refer or advise you
Forter provides a suite of fraud and abuse prevention services for online retailers in a B2B model. It offers identity protection, fraud management, abuse prevention, payment optimization, and chargeback recovery to secure online transactions and protect revenue. The product works in real time to make approve/decline decisions, prevent unauthorized access and fraudulent purchases, detect abuse by resellers, coupon and refund abuse, optimize payment flows to improve trust with banks and PSD2 compliance, and automate chargeback disputes. Forter differentiates itself by delivering an end-to-end, cloud-based platform tailored for ecommerce that combines identity protection with fraud and abuse controls and payment optimization, aiming to reduce fraud, cut chargebacks, and sustain high conversion. Its goal is to help online businesses grow their revenue while maintaining a smooth customer experience by minimizing fraud and abuse.
Company Size
501-1,000
Company Stage
Series F
Total Funding
$528M
Headquarters
New York City, New York
Founded
2013
See people who can refer or advise you
Help us improve and share your feedback! Did you find this helpful?
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Home Office Stipend
Unlimited Paid Time Off
Hybrid Work Options
Common mistakes to avoid When tracking competitor Employee Changes. Overlooking the Strategic Context Behind Title Changes One common mistake is tracking employee title changes without analyzing their strategic context. A title upgrade - like 'Head of Sales, Global Accounts' to 'VP, AI Business Unit' - often signals entry into new segments. Tip: Create a "title change radar" that flags upgrades containing new keywords (e.g., 'AI,' 'APAC'). Geographic scope changes reveal growth priorities. A shift from 'Director, ANZ' to 'Director, JAPAC' suggests regional expansion. For example, here's a real insight RivalSense surfaced: Michael Diaz moved from Veeam to CrowdStrike, expanding his scope from ANZ to JAPAC - a clear geographic promotion. Tracking moves like this gives you early warning of a competitor's regional expansion priorities, often months before any public announcement. Checklist for geographic shifts: * Note the old vs. new region. * Cross-reference with company press releases or job postings in the new region. * Watch for multiple employees shifting to the same geography - this confirms collective strategic intent. A move between competitors can also indicate talent poaching or alignment with a competitor's strategy. For instance: Joseph Boeder joined Socure from Forter, targeting Big Tech & AI - signaling a strategic push into a high-value new segment. This type of hire reveals where your competitor is placing bets, allowing you to adjust your own product or sales positioning before they gain traction. Action step: When a known competitor's employee joins your sector, map their new role against your own hiring or product plans to detect potential competitive intelligence leaks. By contextualizing title changes - new segments, regions, or competitor moves - you transform raw data into actionable strategic insights. Ignoring New Market Entry and Expansion Hires When tracking competitor employee changes, one common blind spot is overlooking hires that signal new market entry or expansion. A single job posting for a 'Head of GTM, [New Region]' or 'Launch Manager' can indicate your competitor is about to enter a new geographic market or vertical. These hires reveal that the competitive landscape is about to become more crowded, and early detection is critical for maintaining your advantage. Take this real-world example from RivalSense: Monumental is hiring a Launching GTM to open a new market from scratch - an unmistakable signal of imminent expansion into the construction robotics space. Catching a hire like this early allows you to assess the threat, reinforce your position in that market, and brief your sales team before the competitor even launches. How to spot entry hires: * Monitor senior roles with regional or vertical-specific titles (e.g., 'GM, APAC' or 'Director of Enterprise Sales, Healthcare'). * Set up alerts for keywords like 'launch,' 'new market,' 'expansion,' and specific country/industry terms. * Track departures from your own team - if a senior person leaves for a competitor, they may be hired to spearhead a new market push. Once you detect an entry hire, take action: * Assess the threat - Map the new market to your own presence and identify overlap. * Strengthen your positioning - Double down on local partnerships, customer relationships, or unique features in that segment. * Prepare counter-messaging - Arm your sales team with competitive intelligence on the new entrant's potential gaps. Early detection of entry hires gives you a head start to prepare counter-strategies before your competitor even announces their launch. Failing to Track the Full Talent Movement Ecosystem Many companies track only direct competitors for employee moves, but this narrow focus misses critical signals. Talent flows from adjacent industries or emerging players can indicate shifting market dynamics. For example, a surge of hires from Forter or Veeam may reveal which companies are being raided for expertise - signaling competitive pressure or validating your own talent strategy. Practical Steps: * Broaden your tracking list to include adjacent industries, fast-growing startups, and companies that recently pivoted. * Identify talent sources: Use LinkedIn or tools like RivalSense to map where new hires previously worked. A pattern of hires from one company suggests that firm is losing key people - a potential acquisition or partnership target. * Monitor outflow: If your top engineers leave for a specific startup, investigate that startup. They may be building a competing product, or they could be a future partner. Checklist: * Track 10+ non-direct competitors. * Log source companies for each new hire. * Quarterly review of outflows to identify new threats or opportunities. This full ecosystem view transforms employee movement data into strategic intelligence. Neglecting the Timing and Velocity of Moves When tracking competitor employee changes, many teams focus solely on headcount numbers, overlooking the critical dimension of timing. This blind spot can mask the story behind the moves. A rapid succession of hires - say, 10+ new employees in a single month - often signals a major strategic pivot or a recent funding round. A startup that suddenly hires a VP of Sales, three account executives, and two customer success managers in two weeks is likely scaling go-to-market after a Series B close, not just filling open recs. Seasonal hiring patterns reveal product cycles. A competitors' hiring surge each February may correlate with their annual user conference launch. Track these rhythms to anticipate their market moves. Departure timing matters too. Two key engineers leaving right after your competitor lost a flagship account? That's likely turmoil, not coincidence. The same week three sales reps depart - just after their biggest customer churned - signals account-driven attrition. Practical tip: Create a simple timeline chart for each competitor. Plot hires as green markers, departures as red. Look for 3+ hires in under 30 days, departures clustered within two weeks of customer losses, and recurring annual patterns (e.g., February hires, August departures). This velocity analysis turns raw HR data into strategic intelligence. Treating Employee Changes as Isolated Events A single new hire is rarely just a replacement. It might signal the start of a broader team build-up - for example, a sales director for a new region often precedes an entire sales unit. To catch these patterns, Action Steps: * Map hires to business events: Correlate each move with recent product launches, earnings calls, or funding rounds. A cluster of engineering hires after a funding round hints at a new product push. * Track cross-functionally: A marketing hire + a sales hire + a support hire in the same quarter could mean a geographic expansion. Use a shared spreadsheet or CI tool to tag moves by function and date. * Look for clusters: Set alerts for 3+ hires in one department within 30 days. That's rarely coincidence. Pro Tip: Create a simple timeline chart with competitors' hires overlaid on their public events (product launches, earnings, press releases). Patterns like "sales hires spike before a regional launch" become obvious. Siloed tracking - one person monitoring only engineering hires, another only marketing - misses the narrative. Combine data points across functions to see the full strategic picture. Not Translating Insights into Actionable Strategy Mistake: Treating competitor hires as mere data points instead of strategic signals. The Fix: Build a system that forces action. When a competitor hires a senior sales leader from your industry, it's not trivia - it's a signal. Update your sales battle cards with that person's known playbook. If they hire a product manager from a company known for feature X, prioritize X in your roadmap. Actionable Checklist: * Hiring: Within 48 hours of a key competitor hire, ask: "Does this create a gap in their team we can poach from?" or "Do we need to counter with a strategic hire of our own?" * Sales & Positioning: If a competitor hires someone targeting your key accounts, immediately update your messaging to highlight differentiators. Run a war-gaming session with sales to predict their new pitch. * Product: When a competitor hires from an adjacent industry, investigate if they're pivoting. Adjust your own product roadmap accordingly. Pro Tip: Set up automated alerts for competitor employee changes and link them to a task in your CRM or project management tool. Each alert should trigger a review (e.g., "Review competitor hire within 48 hours and assign a response owner"). Without this loop, tracking is data hoarding, not intelligence. ROI comes from action, not observation. Turn Employee Movements into Your Competitive Edge Manually monitoring dozens of companies for hiring signals is time-consuming and error-prone. RivalSense automates the entire process - tracking competitor employee changes, launches, pricing shifts, and more across websites, social media, and registries - and delivers a curated weekly report directly to your inbox. Try RivalSense for free and get your first AI-powered competitor report today. Stop guessing; start acting on real-time intelligence.
Forter introduces five new AI Agents and opens data flows for commerce modernization. Forter, the AI decisioning Platform for the future of commerce, launched Forter Agents and early access to the Forter Model Context Protocol (MCP), helping teams get faster access to the context, recommendations, and insights they need to grow revenue from key commerce moments throughout the entire customer journey. AI is fundamentally changing the way and speed at which consumers discover, engage and transact. That shift is raising the bar for the visibility and intelligence merchants need to stay ahead. The time and effort required to collect, analyze, investigate and report data slows decisions, delays revenue and degrades the customer experience. Today, Forter is accelerating the time from insights to business impact by expanding Forter Prism, an enterprise-grade agentic suite built on the company's network of over two billion shoppers and nearly one million merchants. Forter Prism is now extending to a team of purpose-built agents, each designed to support a specific workflow commerce leaders manually manage today. The agents will go beyond conversation to turn manual, time-consuming tasks into instant insight and decisions that support the following: * Analytics Agent surfaces immediate insights across risk analysis, transactions, decision rationale, business performance and customer profiles so that merchants can react faster. * Dispute Agent automates the chargeback dispute process to help businesses recover more revenue with less manual effort. * Abuse Agent builds best practice policies to protect the bottom line and customer experience from returns, promotion, loyalty and other forms of abuse. * Payments Agent drives higher conversions by monitoring performance and delivering specific recommendations to increase authorizations. * Integration Agent helps businesses deploy Forter three times faster by connecting Forter to existing systemsthrough an AI coding assistant, increasing speed-to-value and reducing implementation time. The company is also introducing early access to the Forter MCP, bringing its commerce intelligence and identity network data directly and securely into Claude, ChatGPT and other AI tools that merchant teams use everyday. Teams can analyze performance trends, investigate transactions and generate executive summaries in the AI tools already embedded in their internal workflows, with the same corporate permissions and security controls. "The merchants winning right now are the ones who can move from signal to action faster than their competitors and that gap only grows," said Vince Koh, Global Head, AWS Digital Commerce. "Forter's agents ground fraud and revenue decisions in a network of two billion shoppers, giving commerce teams that edge." "We've always built AI solutions for the people behind commerce who work tirelessly to offer the best experience to their consumers," said Eran Vanounou, CTO, Forter. "Intelligence is now accessible in seconds, in context, and with the accuracy our global network has built over 13 years. These AI agents create a competitive advantage for every Forter customer who can now accelerate time-to-impact across the entire customer journey."
Forter, an AI decisioning platform for commerce, has launched Forter Agents and early access to its Model Context Protocol, designed to accelerate revenue growth by streamlining data analysis and decision-making across the customer journey. Built on Forter's network of over two billion shoppers and nearly one million merchants, the agents transform manual, time-consuming tasks into instant insights. The platform extends Forter Prism, the company's enterprise-grade agentic suite, with purpose-built agents supporting specific commerce workflows. The Forter MCP brings the company's commerce intelligence and identity network data directly into Claude, ChatGPT and other AI tools, allowing merchant teams to analyse performance trends and investigate transactions whilst maintaining corporate permissions and security controls. The system leverages 13 years of network data to support decisions from sign-up to checkout to returns.
Card balances up and other digital transactions news briefs from 5/13/26. * Some 53% of U.S. consumers carry a balance on their credit cards in response to rising costs, while 25% carry a balance for six months or more, says a survey from personal-finance platform Achieve. The research, conducted in March by the Achieve Center for Consumer Insights, queried 2,000 consumers. * Xero, a payments platform for small businesses, said a previously announced integration with AI firm Anthropic has gone live, enabling Anthropic's Claude technology for Xero's clients. * The U.S. Department of Justice said it resolved a fair lending investigation into PayPal Holdings Inc. that will see PayPal waive the processing fees for $1 billion in transactions, a value of approximately $30 million, as part of the settlement. The investigation focused on the Economic Opportunity Fund PayPal created in 2020. * Shift4 Payments Inc. said Boozt, a Nordic region online department store, will use its card acquiring and settlement services via Boozt's Konor payment gateway. * Amazon.com Inc. released its new Prime Business and Amazon Business credit cards. Issued by U.S. Bank and bearing the Mastercard Inc. brand, the cards had been issued by American Express Co. * Pavilion Payments named Kaiu Pettigrew executive vice president and chief information officer. Pettigrew comes to the gaming payments specialist from First Hawaiian Bank. * Fraud prevention provider Forter named Jennifer Howard chief merchant, a first at Forter. Howard, who has worked at Levi Strauss and Gap, will be in charge of growing Forter's merchant base.
Forter, an AI decisioning platform for commerce, has appointed Jennifer Howard as its first Chief Merchant. Howard will represent merchant interests, strengthen customer relationships and integrate real-world retail insights into product development. Howard brings over 20 years of digital commerce experience from leading brands including Levi Strauss, Gap, Williams-Sonoma and e.l.f. Cosmetics. She joins from Balsam Brands, where she served as Vice President of Digital Experience. In her new role, Howard will engage Forter's merchant community of nearly one million businesses serving over two billion shoppers. She will work to embed customer feedback into the company's research, development and go-to-market strategy. Forter's platform uses AI to make trust decisions across the customer journey from sign-up to returns, serving clients including Nordstrom, Instacart and Priceline.