Implementation Manager

Job type: Full time, Hybrid (3 or more days in office) 

Office Location:  3131 Camino del Rio N, Ste 650, San Diego, CA 92108

Role Summary:

TEAM is looking for an exceptionally organized, highly accountable project manager to provide a top-tier experience for our largest new client onboardings. The Implementation Manager will report to the Senior Manager, Customer Success & Implementations, and will be tasked with managing the onboarding process for large-scale, high-profile client relationships. The Implementation Manager is expected to coordinate all steps of the onboarding process for accounts and employees based on internal and external deadlines, serve as a consultative expert to our new customers, and manage multiple client requests from various business lines. This individual will be critical in ensuring TEAM’s ongoing success in growing relationships with new and existing partners alike by establishing trust with our clients from the beginning of their time with TEAM.

What you will do:

• Lead large-scale, high-profile client onboarding and implementation projects from kickoff through successful transition to ongoing service, including developing and managing project timelines, milestones, and deliverables; tracking progress; and communicating status updates to internal stakeholders and clients.

• Manage a high volume of client and employee onboarding requests, coordinating cross-functionally with HR, Client Partnerships, and service teams to ensure accurate execution and fulfillment of client-specific requirements.
• Develop and implement tools, processes, and strategies that improve implementation efficiency, scalability, and client experience.
• Build and maintain strong client relationships, serving as a trusted implementation partner and contributing to client retention and growth opportunities.
• Deliver exceptional client service by responding to inquiries in a timely, solutions-oriented manner and collaborating internally to resolve complex issues.
• Design scalable, compliant solutions that align with client needs while supporting operational efficiency and service delivery standards.
• Ensure all client customizations, implementation decisions, and service commitments are thoroughly documented and effectively communicated to ongoing service and support teams.
• Identify potential implementation risks, proactively develop mitigation strategies, and drive projects to successful completion within established timelines.

What we are looking for: 

• Strong interpersonal instincts, emotional intelligence, and executive presence; ability to quickly build trusted relationships internally and externally. 
• Keen ability to think critically, problem-solve creatively, and guide decisions in a consultative, client-centric manner. 
• Ability to juggle multiple priorities and competing deadlines effortlessly in a fast-paced team environment and collaborate effectively with multiple teams. 
• Takes accountability for individual and department success on all tasks, demonstrating an ownership mindset and a natural competitiveness to run through walls to achieve goals.
• Possess exceptional written and verbal communication skills, with proven ability to convey critical information in a clear and concise manner and to deploy various communication techniques to influence outcomes.
• Highly organized project manager with a strong drive to hit goals and deadlines. Ability to manage various groups and contacts to meet and exceed client expectations.
• Experience in large implementations within a service related industry; Human Resources experience a plus. 
• Possesses proficient knowledge in MS Office and Google Suite applications such as Word, Excel, Outlook, Google Sheets, and Google Slides.
• Bachelor’s degree and/or minimum of 3-5 years of experience in client-facing roles with project management demands (for example: account management, project management, or client success). Experience with a staffing company or a PEO is a plus. 

Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 1 month of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program.  In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays.  For team members based in the San Diego office, we provide daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and much more.

Company Description:

TEAM Risk Management Strategies (www.teamemployer.com) is the national leader in the outsourced household employment market. Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers. Beyond payroll and risk management, we specialize in fanatical customer service and partner with many of the nation’s largest blue-chip banks and financial institutions. 

We are a high-performing team pursuing aggressive growth targets.  We’re proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention. We like to win, but we also have fun doing it: we have a close-knit family culture and keep things light with our regular team celebrations, games, and events. TEAM is also recognized as a winner of the San Diego Top Workplace award in 2022, 2023, 2024, and 2025! 

Our Mission: To bring peace of mind and simplicity to household employment.

Our Vision: To be the top provider for household employment in the US.

Our Values:

• We care deeply. We act with kindness and a deep sense of responsibility towards our clients, our employees, each other, and all.  
• We are thoughtful and thorough. We think through unasked questions because we know that the small things matter. 
• We see challenges as opportunities. We approach adversity with optimism, and embrace even the toughest obstacles for the growth and wisdom they provide. 
• We hold the bar high. We want to be the very best at what we do, we hold ourselves and each other to a high standard, and we will run through walls to achieve our goals. 
• We serve with humility. There is no job too small. Great ideas can come from anyone. 
• We celebrate our success and each other. Knowing how hard we work on all the above, we recognize the importance of celebrating each other and our wins along the journey. 

This role is based in California. The California pay range for this position is $80,000-$95,000 annually. Compensation is based on several factors including but not limited to the applicant’s skills, work experience, knowledge, abilities, education, etc. Note that this range may not apply to employees based outside of California.

Note:

TEAM Risk Management Strategies, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law.