Ghobash Group

Diversified group funding growth and partnerships

IT Help Desk

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

Bachelor of Computer Engineering or equivalent.
Deep understanding of system and storage management.
Understanding of network management.
Familiarity with ITIL and its applications.
Ability to work with reports and perform root cause analysis.
Ability to maintain documentation.
Vendor negotiation skills.
Ability to maintain systems and storage.
Ability to maintain and ensure network operations.
Ability to monitor vendor service-level agreements.
Ability to work with vendors to provide solutions and support.
Knowledge of backup software such as Synology.
Knowledge of Office 365.
Knowledge of Wi-Fi performance monitoring and Cisco Meraki cloud-based access points.
Knowledge of Active Directory management, DNS, and DHCP.
Knowledge of Java/J2EE, ReactJS, JQuery, JSON, HTML, JavaScript, CSS, and PL/SQL.
Knowledge of Angular 7, VueJS, and AngularJS.
Knowledge of Spring Boot, Spring 4 (MVC, ORM, AOP, Security, Batch), Struts 2, and Hibernate 3+.
Knowledge of Oracle 19c, RESTful web services (JAX-RS), SOAP, Maven, Bitbucket, Eclipse STS, Jira, Tibco Jasper Report, WebLogic Application Server, Apache Tomcat, and JUnit.

Responsibilities

Advise on procedures, operations, and work instructions.
Check systems and equipment for substandard performance or malfunctions.
Troubleshoot and fix systems and equipment problems.
Set up peripherals, including laptops, desktops, and printers, in accordance with compliance requirements and policy.
Identify performance problems and malfunctions.
Maintain hardware and document fixes, notes, and recommendations.
Manage routine preventive procedures and maintain and monitor network security.
Analyze and resolve faults.
Monitor network environments and proactively maintain infrastructure to prevent failures.
Update processes, procedures, and other documentation.
Log and follow up on issues with vendors.
Perform system health checks in areas of responsibility.
Map client requirements and liaise with Group IT.
Design, deploy, maintain, and improve IT service delivery processes within corporate guidelines to support efficient IT-dependent operations and corporate objectives.
Ensure adherence to network service-level agreements.
Monitor and track IT assets.

Job Description

Advising systematic know-how of procedures, operations, and work instructions
Checking systems and equipment for substandard performance or malfunctioning
Fixing systems and equipment problems
Setting up of Peripherals (i.e Laptop/Desktop/Printers), as per the compliance and policy.
Good knowledge of backup software like Synology
Good knowledge about Office 365
Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points
Good Knowledge ins Active Directory Management, DNS & DHCP
Identifying performance problems and malfunctions
Maintaining hardware and corresponding documentation of fixes, notes, and recommendations
Managing routine preventive procedures; maintaining and monitoring network security
Analyzing and resolving faults
Monitoring network environments and proactively maintain infrastructure to prevent failures
Updating process, procedure, and other documentation
Log and follow-up issues with Vendors
Perform health system checks on areas of responsibility
Mapping client's requirements and liaise with Group IT
Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives
Ensured adherence to the SLA within the network
Responsible for monitoring and tracking IT assets

Qualifications

Deep System and Storage management understanding.
Network Management understanding.
Familiarity with ITIL and its applications.
Work with reports, root cause analysis.
Maintain documentation
Vendor negotiation
Maintain system and storage.
Maintain and ensure network operations.
Monitor vendor SLAs.
Work with vendors for solution and their support.
Bachelor of Computer Engineering or equivalent.

Additional Information

Languages/Technologies: Java/J2EE, ReactJS, JQuery, JSON, HTML, JavaScript, CSS, PLSQL. Additional: Angular 7, VueJS, AngularJS. Frameworks: Spring Boot, Spring 4(MVC, ORM, AOP, SECURITY, Batch), Struts 2, Hibernate 3+. Database: Oracle 19c. Web Services: RESTful Web Services (JAX-RS), SOAP, JSON. Build Tool: Maven. Version Control : Bit Bucket. Development Tools: Eclipse STS, Jira, Tibco Jasper Report. Application Server: WebLogic Application server, Apache Tomcat Testing: Junit.

About the Company

Ghobash Group

Diversified group funding growth and partnerships

Ghobash Group focuses on growth, sustainability and value creation by nurturing and developing opportunities for both the public and private sectors. It partners with innovative products and services and leverages a diverse team of 3,000+ professionals, strong financial backing, and extensive regional experience to execute these opportunities. The company works by identifying, developing, and deploying initiatives intuitively and systematically through collaborations and operational capabilities, aiming to deliver solutions that meet growing needs and aspirations. What sets Ghobash Group apart is its combination of strategic growth focus, commitment to sustainability, broad regional reach, substantial financial strength, and strong execution ability, enabling it to move opportunities from idea to reality more reliably than competitors. Its goal is to push the boundaries for innovation and customer satisfaction while expanding value for partners and stakeholders.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Dubai, United Arab Emirates
Founded: 1981

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