Guest Service Agent

Job Description

As a Guest Service Agent, you'll be responsible for delivering warm, personalised service from arrival through to departure. You'll ensure every guest enjoys a seamless stay while working alongside a passionate team in a fast-paced luxury hotel environment.

No two days are the same—you'll be solving problems, creating memorable guest experiences and ensuring every interaction reflects the exceptional standards of The William Inglis Hotel and MGallery.

Key Responsibilities

• Engage with guests with genuine warmth and professionalism.
• Complete guest check-in and check-out efficiently and accurately.
• Respond to guest enquiries and resolve concerns with confidence and care.
• Promote the Accor Live Limitless (ALL) loyalty program and hotel services.
• Answer telephone enquiries in line with brand standards.
• Process guest accounts, payments and cashiering duties accurately.
• Maintain guest records and ensure information is up to date.
• Liaise with Housekeeping and other departments to deliver a seamless guest experience.
• Provide recommendations on local attractions and hotel facilities.
• Maintain a clean, organised and welcoming Front Office environment.

We know great people don't always fit one schedule. We're open to appointing either a Full-Time or Part-Time Guest Service Agent for the right candidate.

Qualifications

About You

You'll thrive in this role if you are:

• Passionate about delivering exceptional customer service.
• Friendly, confident and professional in every interaction.
• Able to remain calm and positive in a fast-paced environment.
• An excellent communicator with strong interpersonal skills.
• Comfortable using computer systems (Opera Cloud experience is highly regarded).
• Flexible to work a rotating 7-day roster, including weekends and public holidays.
• A team player who enjoys collaborating with others while taking ownership of your work.
• Previous experience in a hotel or customer service environment is preferred but not essential.

Additional Information

At The William Inglis Hotel, part of Accor’s MGallery Collection, you’ll enjoy:

• Discounted accommodation, dining and experiences across Accor hotels worldwide.
• Career development and global opportunities within Accor.
• Learning and development programs to help you grow your career.
• Recognition and reward programs celebrating great work.
• A supportive, inclusive and collaborative team culture.
• Complimentary onsite parking.

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping).

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.