Full-Time

Account Manager

Crayon

Crayon

51-200 employees

Competitive intelligence platform

Data & Analytics
AI & Machine Learning

Senior, Expert

Cambridge, MA, USA

Required Skills
Communications
Customer Service
Requirements
  • Customer Service Mindset
  • Experience in Account Management or Customer Success
  • Great Communication & Executive Presence
  • High Wattage
  • Team Player
Responsibilities
  • Drive the renewal process for existing accounts
  • Identify opportunities for account expansion
  • Build and maintain strong, long-lasting customer relationships
  • Act as a main point of contact between the company and its clients
  • Work closely with customers to understand their needs and goals
  • Collaborate with internal teams to ensure customer success and satisfaction
  • Coordinate with Customer Success, Customer Support, and Product Teams
  • Address customer concerns and issues promptly
  • Forecast and track key account metrics within your book of business

Company Stage

Series B

Total Funding

$37.9M

Headquarters

Boston, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-32%

2 year growth

-46%

Benefits

Competitive salary

Equity

Medical, dental, vision

401k

Parental leave

PTO