Crayon is seeking a dynamic and motivated Account Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and drive renewals and expansion within our customer base. The successful candidate will play a key role in building and enhancing customer relationships, ensuring customer satisfaction, and driving overall customer value. This role will report to the VP of Customer Success.
Responsibilities:
- Drive the renewal process for existing accounts and identify opportunities for account expansion.
- Build and maintain strong, long-lasting customer relationships. Act as a main point of contact between the company and its clients.
- Work closely with customers to understand their needs and goals, and articulate the value proposition of our products or services to meet those requirements.
- Collaborate with internal teams to ensure customer success and satisfaction. Coordinate with Customer Success, Customer Support, and Product Teams as needed.
- Address customer concerns and issues promptly, working towards resolutions that align with both customer satisfaction and company objectives.
- Forecast and track key account metrics within your book of business
A little about you:
- Customer Service Mindset. You love customers! You love working with them directly. You are energized by delivering a customer experience they can’t stop raving about
- Get Stuff Done. You are motivated, dedicated, and love getting into the details. You actively embrace hard work and obsess about GSD for our customers
- Experience. You have relevant experience in Account Management and/or Customer Success. This is likely 3+ years owning a book of business and driving renewals and expansion as an AM, CSM, or Account Executive
- Great Communication & Executive Presence. You’re comfortable presenting to and engaging executives and can speak to how Crayon fits into strategic goals and initiatives with credibility
- High Wattage. You love a good challenge, learning new skills, embracing the latest technology, and are actively looking to grow your experience and career
- Team Player. High emotional intelligence is just how you operate. You enjoy working in a team environment and supporting others in pursuit of common goals. You strive to not only improve yourself but also those around you
A little about us and our benefits:
This position offers a base salary and commission. Crayon employees who demonstrate high performance and commitment will have the opportunity for career development and advancement within sales or other departments.
Crayon offers a competitive salary, equity, medical, dental, vision, 401k, generous paid parental leave, take-what-you-need paid time off, and an inclusive culture. Learn more about Crayon’s benefits.
Crayon is committed to building a workplace that welcomes and encourages diverse perspectives, because we know that the most successful teams are diverse teams. We are an equal opportunity employer and prohibit discrimination and harassment of any kind.
Crayon’s competitive intelligence platform enables businesses to capture, analyze, and act on everything happening outside their four walls. Named an industry leader by Forrester and G2, Crayon’s software is trusted by hundreds of leading businesses to keep up with competitor information - external messaging and positioning, product and pricing changes, hiring plans, go-to-market strategies, and more. Crayon’s platform then helps businesses act on this information, increasing sales win rates, improving marketing performance, informing product strategies, and driving revenue.
