At least 2 years of experience in freight brokerage or transportation account management.
A problem-solving mindset and the ability to communicate quickly and clearly during service disruptions.
Excellent communication and negotiation skills, with the ability to manage multiple accounts and priorities simultaneously.
Responsibilities
Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service.
Build and maintain strong relationships with key decision-makers at customer accounts, including logistics managers, procurement, and operations leads.
Understand customer needs and provide customized solutions.
Coordinate with carrier sourcing and operations teams to secure capacity and ensure on-time pickup and delivery.
Execute customer service standards and carrier processes per company policy, including customer communication, check calls, and load coverage, either directly or with assistance from operations specialists.
Account Manager | 2+ years Freight Brokerage Experience Required |
Cincinnati, OH - Full Time
Join Gateway Logistics, Inc., an expanding Logistics Firm, 5X Cincinnati Best Places to Work Nominee, where your success is driven by measurable goals, and a leadership team with 125+ years of industry expertise.
We are looking for an Account Manager who is responsible for growing and retaining their book of business of shipper accounts by delivering reliable, cost-effective freight solutions. This role acts as the primary point of contact between the customer and internal operations, ensuring service commitments are met, opportunities for growth are identified, and long-term relationships are built on trust and consistent execution.
What We Offer
Competitive Base Pay (depending on education and experience)
Uncapped Commission paid monthly
Full Benefits Medical Dental, Vision, Life, 401K Match
High-Energy Culture Collaborative team environment
No Non-Compete We invest in your success, not restrict your future
Who We’re Looking For
Required: 2+ years of experience in Freight Brokerage or Transportation Account Management
Problem-solving mindset with a bias toward fast, clear communication during service disruptions
Excellent communication and negotiation skills; comfortable managing multiple accounts and priorities simultaneously
What You’ll Do
Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service
Build and maintain strong relationships with key decision-makers at customer accounts (logistics managers, procurement, operations leads)
Understand customer’s needs and provide customized solutions
Coordinate with carrier sourcing/operations teams to secure capacity and ensure on-time pickup and deliver
Execute Customer Service standards and Carrier Process per company policy (i.e., customer communication, check calls, load coverage, etc.) either directly or with the assistance of an Operations Specialist(s).