Laundry Valet

Job Description

Operation

• Collect guest laundry, dry-cleaning, and pressing items from guest rooms as per hotel procedures.
• Check laundry bags and verify guest laundry lists for accuracy.
• Count, sort, and classify garments according to fabric type, colour, and washing requirements.
• Tag and record all garments accurately to avoid loss or mix-ups.
• Ensure proper handling of guest garments to prevent damage, stains, or colour transfer.
• Coordinate with the laundry team to ensure timely processing of guest laundry.
• Assist in washing, drying, pressing, folding, and finishing garments as required.
• Operate laundry equipment safely and efficiently, following standard operating procedures.
• Ensure cleaned garments meet the hotel's quality standards before packing and delivery.
• Deliver guest laundry to rooms within the committed turnaround time.
• Handle express, same-day, and special laundry requests efficiently.
• Coordinate with Front Office for accurate posting of laundry charges.
• Immediately report damaged, missing, or misplaced garments to the supervisor.
• Maintain accurate records of guest laundry transactions and daily activities.
• Ensure proper use and storage of laundry chemicals and cleaning materials.
• Maintain cleanliness, hygiene, and organisation of the laundry work area.
• Follow proper procedures for handling guest complaints and special garment-care requests.

Qualifications

• Primary school education / Graduation
• Basic oral proficiency in English is preferred.
• Previous experience in laundry, housekeeping, or garment care is an advantage.
• Knowledge of laundry operations, garment handling, washing, and pressing is desirable.
• No prior experience is required; training will be provided.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.