Lost & Found Services Representative

Job Description

The Lost & Found Representative is responsible for answering all phone calls, processing all lost items and delivering lost and found items to guests in a timely manner while providing professional and courteous service; responsible for exceeding guest expectations, while utilizing their positive interactive skills. 

• Answers phone calls in a timely and efficient manner.
• Processes inbound/outbound Lost & Found items, e-mails & faxes in a timely manner. 
• Identifies and delivers found items to guests in a timely manner. 
• Responsible for maintaining the Wynn standards of service to guests & coworkers. 
• Ensures the Wynn standards of cleanliness and appearance for all areas. 
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to all company and department policies and procedures, embraces the company culture and takes pride in the resort and amenities.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. 
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
• Responsible for assisting guests with their lost and found items and performs all other related duties as assigned. 

Qualifications

• Minimum of two years customer service experience. Previous Guest Services experience is preferred, but not required
• Knowledgeable of the Las Vegas area and attractions.
• Candidate must be able to work efficiently within a team environment.
• Must possess a positive, “whatever it takes” attitude.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
• Must possess excellent communication skills.
• Candidate must be well groomed and professional.
• Requires proficiency in Microsoft Office specifically Outlook; Word; and Excel.
• Prior knowledge of the following systems is preferred: Chargerback; UPS World Ship, Opera, Right Fax and Micros.
• Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding. An additional foreign language a plus.
• Must be available to work all shifts and days including opening and closing shifts. Able to work a flexible schedule that changes according to business demands.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.