One to three years of prior customer service experience.
Strong verbal and written communication skills.
Ability to multitask and meet multiple demands.
Ability to identify, analyze, and resolve errors.
Strong organizational skills.
Ability to recognize customer needs and sell products or services.
Strong sales aptitude.
Fluency in English and Spanish.
Proficiency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and customer relationship management software.
High school diploma.
Responsibilities
Assist customers by telephone, fax, and email.
Provide customers with shipping information.
Upsell products and services that meet or exceed members' needs.
Diligently resolve member problems or questions.
Desired Qualifications
Six months of call center or telesales experience.
A college degree.
Job Description
LILLY + Associates is seeking Bilingual (Spanish) Professionals to join our top notch team of Sales professionals. If you enjoy interacting with he public AND enjoy talking on the phone,working diligently to resolve member problems or questions, this is the job for you. As a Professional Sales Rep you will assist customers via telephone, fax and email providing them with shipping information and up-sell products and services that meet or exceed our member's needs.
Excellent opportunities for career growth.
Qualifications
Minimum 1-3 years prior Customer Service experience required.
6 months of call center/telesales a plus.
Strong verbal and written communications skills.
Ability to multi-task and meet multiple demands.
Ability to identify, analyze and resolve errors.
Strong organizational skills.
Ability to recognize needs and/or sell products or services.
Strong sales aptitude.
Fully bilingual (English, Spanish).
Computer Equipment and Software Requirements:
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, CRM Software
Education and Experience Required:
High school diploma. College degree a strong plus.
Additional Information
FULL BENEFITS PACKAGE AVAILABLE!!!
(Medical, Dental, Vision, Paid time off, 401K with up to 4% company match and much more)