Multifamily Operations Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Multifamily Operations Coordinator

What this job involves:

The Multifamily PM Operations Coordinator provides dedicated project coordination, document control, compliance tracking, systems support, and administrative expertise for JLL's Multifamily Property Management business line. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this role sits at the heart of that mission by keeping a growing national multifamily platform organized, compliant, and running smoothly. The ideal candidate is exceptionally organized, technically proficient, and comfortable independently building and maintaining the administrative infrastructure that supports property teams, leadership, and cross-functional partners across the portfolio.

This position is onsite in Chicago, IL, Miami, FL, or McLean, VA, with an expected schedule of Monday through Friday, 9:00 a.m. to 6:00 p.m.

Estimated total compensation for this position:

$28.85 - $36.00 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data

.

What your day-to-day will look like:

• Establish and maintain centralized document management for all properties, including management agreements, budgets, contracts, permits, insurance certificates, and compliance documentation.
• Manage project infrastructure for platform initiatives, property takeovers, and budget cycles, including timelines, deliverable tracking, stakeholder communication, and action-item follow-up.
• Track and verify compliance requirements such as life-safety drills, permit renewals, and regulatory updates, maintaining a compliance calendar and monitoring legislative changes.
• Provide executive support, including meeting coordination, agenda preparation, materials distribution, minutes documentation, and travel arrangements for leadership and team members.
• Manage property takeover coordination by tracking transition deliverables, maintaining onboarding checklists, and coordinating stakeholder communications.
• Coordinate platform implementations, including rollout schedules, stakeholder communication, training coordination, and completion tracking.
• Audit monthly property bill-backs, manage business-line invoices, and maintain contact databases for owners, clients, vendors, and internal support teams.

Required qualifications:

• Minimum of three years of experience in multifamily property management, multifamily corporate operations, or multifamily administrative support.
• Demonstrated hands-on experience with Yardi Voyager and a working understanding of multifamily operational workflows.
• Strong proficiency in Excel, including formulas, pivot tables, lookups, data analysis, and complex tracking spreadsheets.
• Ability to independently create, configure, organize, and administer SharePoint sites, document libraries, permissions, and document-management structures.
• Proven ability to manage multiple projects, competing priorities, deadlines, and detailed documentation with minimal supervision.
• Experience managing project timelines, deliverables, action-item trackers, and cross-functional communications.
• Strong proficiency in Microsoft 365, including Outlook, Word, PowerPoint, and Teams.
• Excellent written and verbal communication skills, with attention to detail, discretion, and professionalism.
• Ability to anticipate needs, take ownership of assignments, identify outstanding issues, and drive tasks through completion.

Preferred qualifications:

• Corporate administrative or operations coordination experience supporting regional or national multifamily operations.
• Experience supporting senior executives and cross-functional leadership teams; we believe the most effective teams are built when everyone is empowered to thrive.
• Experience coordinating property transitions, lease-ups, and technology implementations.
• Familiarity with additional Yardi products, including RentCafe CRM and Forecast IQ.
• Experience with Power Automate, Power BI, AI tools, or workflow automation, reflecting our embrace of more innovative ways of working.
• Familiarity with multifamily budgeting, financial reporting, and vendor administration.
• Bachelor's degree in business administration, real estate, or a related field.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

58,240.00 – 74,880.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL, McLean, VA, Miami, FL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.