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Merck

Makes medicines, vaccines and animal treatments

Technology Solutions Monitoring and Identification Private Market

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A bachelor's degree in Veterinary Medicine, Animal Science, Agribusiness, Business Administration, Engineering, Technology, or a related field is required; equivalent relevant experience may be considered.
  • Solid experience in livestock, animal health, agribusiness, Technology Solutions, Livestock Monitoring, animal identification, readers, traceability, or related customer-facing markets.
  • Practical understanding of cattle production, reproduction, cow health, nutrition, milk quality, farm routines, and the use of monitoring data to support operational decisions.
  • Knowledge of visual and electronic identification, RFID, readers, data capture, traceability, systems integration, and private-market implementation requirements.
  • Experience working with distributors or channel partners and supporting commercial execution, customer engagement, technical readiness, adoption, or After Sales activities.
  • Ability to translate customer, technical, operational, distributor, and market information into commercial priorities, adoption actions, risk mitigation, and practical execution.
  • Experience supporting technology rollouts, demonstrations, customer training, pilots, launches, or market-readiness plans.
  • Experience working across local, cluster, Regional, and Global teams within a matrixed and multicultural environment.
  • Strong analytical and organizational skills, with ability to manage multiple markets, customers, distributors, opportunities, trainings, and technical priorities.
  • Fluency in the country's local language and advanced proficiency in English are required.
  • Ability and willingness to travel across CENCA and Ecuador according to customer, distributor, and business priorities and company policy.
  • Customer centricity: understands customer needs, production routines, pain points, and adoption barriers and connects them to relevant portfolio solutions.
  • Commercial and results orientation: takes ownership of pipeline support, portfolio activation, customer follow-up, distributor execution, and agreed growth objectives.
  • Technical credibility: builds practical expertise across Livestock Monitoring, Identification, Readers, traceability, and connected technologies.
  • Integrated-solutions mindset: connects portfolio elements and Biopharma capabilities around customer outcomes rather than individual products.
  • Distributor collaboration: sets clear expectations, supports capability building, follows agreed actions, and escalates performance gaps appropriately.
  • Analytical problem solving: uses customer, commercial, adoption, and technical information to identify patterns, risks, priorities, and actions.
  • Organization and execution: manages multiple countries, customers, portfolio priorities, and stakeholders with disciplined follow-through.
  • Communication and influence: explains technical and commercial concepts clearly and works effectively with customers, distributors, and matrix stakeholders.
  • Curiosity and learning agility: keeps current with livestock technologies, customer needs, data-enabled solutions, and market developments.
  • Ethics and integrity: follows company policies and governance, protects customer and company information, and uses approved claims and systems.

Responsibilities

  • Lead execution and growth of Livestock Monitoring and Identification and Readers solutions in the private market across CENCA and Ecuador, ensuring effective portfolio deployment, distributor and channel activation, customer adoption, and disciplined commercial and technical execution.
  • Translate Regional and Global portfolio strategies into cluster plans, identifying priority customer segments, strategic accounts, growth opportunities, adoption barriers, and market-readiness needs.
  • Work with distributors, commercial teams, Marketing, After Sales, Customer Support, technical resources, and Regional and Global teams to accelerate portfolio penetration and deliver consistent customer experience.
  • Promote a unified customer view by identifying where Monitoring, Identification, Readers, data, services, and Biopharma can be combined into integrated solutions.
  • Support the Technology Solutions Country Lead with private-market insights, customer needs, technology expertise, and distributor information that may inform broader identification strategy; the role is not responsible for the Official Identification Market.
  • Lead execution of Regional and Global Livestock Monitoring and private-market Identification and Readers strategies across CENCA and Ecuador, translating priorities into initiatives, rollout plans, milestones, resource requirements, and measurable outcomes.
  • Identify customer segments, strategic accounts, portfolio opportunities, whitespace, and market barriers; support the Technology Solutions Country Lead in building the commercial plan and delivering sustainable growth across Monitoring and private-market Identification.
  • Lead development of visual and electronic identification, RFID, readers, data-capture, traceability, and related private-market opportunities with producers, farms, distributors, integrators, and other commercial customers.
  • Provide cluster expertise for monitoring solutions and the value enabled by connected livestock technologies.
  • Support customer discovery, account planning, opportunity qualification, solution positioning, demonstrations, technical-commercial presentations, proposals, and value discussions in coordination with accountable commercial resources.
  • Ensure leads, accounts, activities, opportunities, stages, values, risks, and next steps are visible and current in approved CRM or enterprise processes; provide portfolio outlook and insights to the Technology Solutions Country Lead.
  • Identify opportunities to combine Monitoring, Identification, Readers, traceability, data, technical services, After Sales, and Biopharma offerings around customer needs and production outcomes.
  • Work with After Sales and relevant Customer Success resources to support onboarding, training, adoption, utilization, customer-health visibility, value realization, retention, advocacy, and qualified expansion signals.
  • Coordinate with the After Sales Intern, distributors, technical resources, and Regional or Global Technology Support so customer questions, installation needs, recurring issues, and escalation information are visible and routed appropriately.
  • Support readiness for new products, technologies, pilots, and launches, including target customers, solution knowledge, distributor training, technical requirements, customer materials, implementation, support, and post-launch learning.
  • Build knowledge and proficiency across distributors, commercial teams, After Sales, and customer-facing resources through approved training, field coaching, demonstrations, technical materials, and practical learning.
  • Capture and communicate structured insights on customer needs, adoption barriers, distributor needs, competing solutions, implementation challenges, product performance, and growth opportunities to the Technology Solutions Country Lead and Regional and Global teams.
  • Use company and distributor resources effectively and ensure execution follows approved systems, product claims, commercial policies, technical standards, data requirements, and governance.
  • Monitor portfolio growth, including revenue and growth versus agreed objectives, portfolio mix, new-customer acquisition, existing-customer expansion, and performance by market, distributor, and solution category.
  • Maintain pipeline and CRM quality, including qualified pipeline, coverage, conversion, stage and next-step completeness, forecast quality, lead follow-up, and current account and opportunity data.
  • Track distributor and channel execution, including target-account coverage, training and proficiency, customer activities, technical readiness, action completion, and support and escalation follow-through.
  • Track Livestock Monitoring outcomes, including qualified opportunities, portfolio activation, active customers or sites, onboarding and adoption, utilization, customer evidence, and technical and support readiness.
  • Track private-market Identification outcomes, including qualified opportunities, sales and adoption of identification and reader solutions, distributor activation, customer coverage, and traceability and data-capture use cases.
  • Track customer outcomes, including onboarding completion, adoption or usability barriers identified, customer-health inputs, support themes, value evidence, and retention and expansion signals.
  • Track integrated solutions through joint customer plans, cross-portfolio opportunities, customers adopting more than one Technology Solutions category, and integrated-solution pipeline or revenue influenced.
  • Track capability and insights through training completion, distributor and internal proficiency, quality and timeliness of customer, market, technical, and product inputs, and completion of agreed actions.
  • Participate in regular commercial, distributor, customer, portfolio, and After Sales reviews led by the Technology Solutions Country Lead; maintain action plans with owners, due dates, and closure tracking.
  • Agree final targets, market coverage, distributor expectations, and metric definitions with the Technology Solutions Country Lead, aligned with cluster and Regional plans, available resources, and approved enterprise data sources.
  • Work with distributors and channel partners to establish account coverage, opportunity follow-up, product knowledge, technical readiness, customer engagement, installation coordination, and After Sales expectations.
  • Support regular reviews of distributor pipeline, forecast, account plans, commercial activity, customer adoption, technical capability, open issues, and agreed corrective actions; escalate structural gaps to the Technology Solutions Country Lead.

Desired Qualifications

  • Spanish or Portuguese proficiency is desirable when relevant to Regional collaboration.

About the Company

Merck

Makes medicines, vaccines and animal treatments

Merck develops prescription medicines, vaccines and veterinary treatments for patients, health systems and animal owners worldwide. Its vaccine portfolio includes Gardasil 9, which helps prevent cancers and other diseases caused by several types of human papillomavirus. The company takes potential treatments through laboratory research and clinical trials, then manufactures and sells approved products to drug distributors, hospitals, physicians and governments. Its animal health division sells medicines and vaccines to veterinarians, farmers and pet owners, while selected drug partnerships also earn shared profits or royalties. Founded in 1891, Merck is headquartered in Rahway, New Jersey.

Company size
10,001+
Company stage
IPO
Headquarters
Rahway, NJ
Founded
1891

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