Full-Time

Implementation Consultant

Bill.com

Bill.com

1,001-5,000 employees

Bill payment platform for businesses

Fintech

$93,300 - $112,000

Sales Incentive, Equity

Mid, Senior

Houston, TX, USA + 2 more

Required Skills
Zendesk
Salesforce
Requirements
  • Foundational Software as a Service (SaaS) product knowledge, preferably within Fintech
  • Comfort interfacing with executives and c-level staff, and small to medium businesses
  • Proven ability to maintain focus and work effectively with multiple demands
  • Experience conducting presentations and product training via web conferencing tools
  • Develop and execute customer-focused, consultative skills to solve complex problems
  • A seasoned, experienced professional with a full understanding of implementation processes, project management and customer advocacy
  • Recognize basic procedural issues as they arise and escalate appropriately
  • Demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Experience with problem solving and complex troubleshooting
  • Multitask, prioritize, coordinate closely with cross-functional teams for faster resolution, complete tasks in a resourceful and effective ways
  • Actively initiate and manage the partner/client relationship throughout the app implementation process
  • Strong listening skills to be able to understand, empathize and resolve customer issues
  • Provide product training and workflow recommendations to internal team member & customers
  • Work independently and manage multiple work streams simultaneously
  • Meticulous attention to detail and sense of pride in work
  • Accredited Bachelor’s degree in accounting or software related field
  • Minimum of 5 years of total software implementation experience is required
  • Experience with CRM systems and related applications (Zendesk, Salesforce, Gainsight)
  • Basic knowledge of accounting concepts and financial reports
  • Prior experience supporting or implementing customers in a Software as a Service (SaaS) environment
  • Prior financial technology experience a plus (B2B preferred)
  • Big 4 or large consulting firm experience a plus
  • Prior accounting experience highly desirable
  • Prior professional service experience supporting partners/customers remotely
Responsibilities
  • Developing a successful course of implementation and training appointments
  • Monitoring account usage and health to ensure successful transition into BILL
  • Removing technical barriers and identifying opportunities to help customers expand their use of BILL solutions and minimize churn
  • Troubleshooting technical issues and providing consulting to best practices
  • Acting as a customer advocate for product features and requirements

Bill.com's mission is to make it simple to connect and do business. The company makes paper-based manual transaction processing obsolete by transforming how customers manage their cash inflows and outflows, creating efficiencies and freeing customers to run their businesses.

Company Stage

IPO

Total Funding

$2B

Headquarters

San Jose, California

Founded

2006

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

7%

2 year growth

6%

Benefits

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off