Implementation Consultant @ Bill.com

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

You will be responsible for bringing your expertise to provide a range of professional services to customers including developing a successful course of implementation and training appointments, while also monitoring account usage and health to ensure their successful transition into BILL. You will work with partners and customers to remove technical barriers and identify opportunities to help customers expand their use of BILL solutions and minimize churn, by doing things such as troubleshooting technical issues and providing consulting to best practices. You will also act as a customer advocate for product features and requirements.

We’d love to chat if you have:

Foundational Software as a Service (SaaS) product knowledge, preferably within Fintech
Comfort interfacing with executives and c-level staff, and small to medium businesses
Proven ability to maintain focus and work effectively with multiple demands
Experience conducting presentations and product training via web conferencing tools
Develop and execute customer-focused, consultative skills to solve complex problems
A seasoned, experienced professional with a full understanding of implementation processes, project management and customer advocacy.
Recognize basic procedural issues as they arise and escalate appropriately
Demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Experience with problem solving and complex troubleshooting
Multitask, prioritize, coordinate closely with cross-functional teams for faster resolution, complete tasks in a resourceful and effective ways
Actively initiate and manage the partner/client relationship throughout the app implementation process
Strong listening skills to be able to understand, empathize and resolve customer issues
Provide product training and workflow recommendations to internal team member & customers
Work independently and manage multiple work streams simultaneously
Meticulous attention to detail and sense of pride in work
Accredited Bachelor’s degree in accounting or software related field
Minimum of 5 years of total software implementation experience is required
Experience with CRM systems and related applications (Zendesk, Salesforce, Gainsight)
Basic knowledge of accounting concepts and financial reports
Prior experience supporting or implementing customers in a Software as a Service (SaaS) environment
Prior financial technology experience a plus (B2B preferred)
Big 4 or large consulting firm experience a plus
Prior accounting experience highly desirable
Prior professional service experience supporting partners/customers remotely

Competencies (Attributes needed to be successful in this role):

Problem Solving/Decision Making - identify problems, solve them, act decisively, and show good judgment
Learning Agility/Tech Savvy - foster a culture of interest, curiosity, and aptitude for learning
Team Player - work effectively and cooperatively with fellow co-workers
Composure - demonstrate emotions appropriate to the situation and continue performing steadily and effectively
Customer Orientation - passion for helping customers, a good attitude, and a sense of humor
Active Listening - responsive and empathetic to customer needs
Articulate - able to communicate crucial information well and actively listen to the audience

The On Target Earnings (OTE) range for this role is noted below for our office location in San Jose, CA. This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$93,300—$112,000 USD

Let’s talk about benefits

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we’re different by design—it’s our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact [email protected].

BILL Culture:

Humble - We check our egos at the door. We are curious. We listen, accept feedback.
Authentic - We earn and show trust by being real—embracing our authentic selves.
Passionate - We care deeply about each other and our customers.
Accountable - We are duty-bound to each other, our customers, and society.
Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants

Compensation Overview

6 month growth

1 year growth

2 year growth

Benefits