IT Program Coordinator

Key Responsibilities IT Program Delivery & Portfolio Governance

• Lead planning and execution across a portfolio of technology, AI, security, governance, and organizational programs, translating strategic priorities into clear scope, outcomes, workplans, and accountabilities.
• Build and maintain integrated program plans, department milestones, dependencies, resource needs, and status reporting across multiple workstreams.
• Partner with workstream owners to monitor delivery, manage risks and issues, resolve barriers, and drive timely decisions or escalation.
• Establish consistent portfolio governance and prepare concise views that give leaders clear visibility into priorities, delivery health, capacity, risks, dependencies, and decisions required.

Leadership Operating Rhythm & Governance

• Establish and lead the CIO organization’s operating cadence, using leadership reviews, planning sessions, and governance forums to assess performance, resolve cross-functional issues, and accelerate decisions.
• Define the objectives, decision points, performance inputs, and stakeholder preparation required for governance forums, ensuring discussions are focused on outcomes and execution.
• Prioritize and sequence key governance forums and stakeholder engagements to align leadership attention with critical program milestones, risks, and decisions.
• Maintain accountability for decisions and commitments across the portfolio, identifying delivery gaps, removing barriers with accountable leaders, and escalating material risks when needed.

Executive Communications & Reporting

• Develop executive-level portfolio reporting, dashboards, and decision materials that clarify progress, performance, risks, resource needs, and recommended actions.
• Integrate inputs from multiple teams into a cohesive view of portfolio health, business impact, trade-offs, and decisions required.
• Establish reporting standards and quality controls that improve data reliability, comparability, and timely intervention across programs.

CIO Operations, Financial Planning & Continuous Improvement

• Lead integrated annual and quarterly planning across the CIO organization, translating strategic priorities into sequenced initiatives, milestones, resource requirements, and measurable outcomes.
• Strengthen department workflows, decision rights, handoffs, documentation, and information flow to increase speed, consistency, and accountability.
• Design and manage the operating mechanisms that connect program priorities, budgets, procurement, vendor performance, and resource allocation in partnership with Finance and Procurement.
• Partner with the Director of Finance to integrate budgets, forecasts, variances, commitments, and spend trends into program planning and resource decisions.
• Translate financial and operational data into clear insights, trade-offs, and materials for budget reviews, resource decisions, and operating discussions, while Finance retains ownership of controls and approvals.
• Use Microsoft 365, Power Platform, project-management tools, and AI capabilities to automate tracking, improve reporting, standardize recurring processes, and increase department productivity.

Stakeholder & Event Management

• Drive alignment and execution across initiative sponsors, workstream leaders, Finance, HR, Procurement, Communications, and external partners, clarifying interdependencies, decision rights, and accountabilities.
• Lead the design and delivery of leadership offsites, planning sessions, town halls, CIO meetings and initiative workshops to advance program outcomes, resolve issues, and convert decisions into executable next steps.
• Apply sound judgment and appropriate governance when managing sensitive program, financial, organizational, and stakeholder information.

What Success Looks Like

• Technology programs deliver against clear scope, milestones, outcomes, and governance expectations.
• Leadership has clear, timely visibility into priorities, progress, capacity, financial performance, risks, dependencies, and decisions.
• Commitments are documented, assigned, and consistently driven to completion across the CIO organization.
• Leadership forums are decision-oriented, well prepared, and followed by disciplined execution.
• Financial and operational reviews provide reliable insight and enable informed resource trade-offs.
• Department processes become simpler, more consistent, measurable, and increasingly automated.

Candidate Profile Required Experience and Capabilities

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in IT program management, technology portfolio management, business operations, transformation, or a related discipline.
• Demonstrated experience coordinating multiple cross-functional initiatives with competing priorities, dependencies, and senior stakeholders.
• Strong command of project planning, status reporting, risk and issue management, meeting governance, and action tracking.
• Exceptional written communication and presentation skills, including the ability to synthesize complex material for executives.
• Advanced proficiency in PowerPoint and Excel, with strong working knowledge of Teams, SharePoint, Planner, and related Microsoft 365 tools.
• High degree of initiative, judgment, discretion, attention to detail, and follow-through.
• Ability to influence progress through relationships, clarity, and persistence without formal authority.
• Demonstrated ability to build executive presentations, analyze operational and financial data in Excel, and translate complex information into actionable insights.
• Ability to implement practical AI, automation, and workflow capabilities that improve operating efficiency, reporting quality, and team productivity.

Preferred Qualifications

• Experience supporting departmental budgeting, forecasting, financial reporting, procurement, or cost-management processes in partnership with Finance.
• Experience in technology, cybersecurity, governance, compliance, or a complex global corporate environment.
• Experience supporting portfolio governance, annual planning, transformation programs, or organizational change.
• Familiarity with Microsoft Project, Smartsheet, Jira, Asana, Power BI, or similar planning and reporting tools.
• Experience preparing materials for senior leadership, executive committees, or boards.
• Project management or change management certification is a plus.

Leadership Characteristics

Execution focused. Highly organized. Clear communicator. Proactive. Discreet. Collaborative. Comfortable with ambiguity. Persistent about follow-through. Committed to continuous improvement.