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Solvea

Automates multi-channel customer service workflows

Founding Principal

Product ManagementConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • Demonstrated strong performance at previous firms.
  • Ability to learn rapidly and commit to a fast-moving, high-intensity environment.
  • Low-ego approach and willingness to contribute through action and elevate teammates.
  • Exceptional commercial experience.

Responsibilities

  • Own products by working with engineers to define, design, and execute new AI products for decision-making.
  • Drive client engagements by owning relationships, scoping decisions, and taking engagements through execution.
  • Work with founders to identify and define product and go-to-market initiatives, secure resources, and execute initiatives end to end.

Desired Qualifications

  • Strategy consulting experience at a leading firm, including meaningful due diligence experience.
  • Private equity investment experience and interest in deep, thematic research.
  • Investment banking experience and strong commercial acumen.

About the Company

Solvea

Automates multi-channel customer service workflows

Solvea offers an AI-powered resolution engine that automates complex customer service workflows across industries, acting as an AI receptionist across channels like phone, email, chat, and SMS. It uses a no-code setup so businesses describe their needs in plain language to deploy a virtual agent in minutes and can integrate with tools such as Google Calendar, Shopify, Zendesk, and Intercom for tasks like scheduling and order tracking. The platform applies natural language processing to understand intents, enforces business rules, and runs over 100 pre-built workflows, with escalations to human agents when necessary; its Agent Assist feature provides real-time suggestions to human agents. Pricing is performance-based, charging per resolved ticket, with a goal to improve support efficiency and reduce costs while claiming auto-resolution of up to 70% of common queries.

Company size
1-10
Company stage
Not listed
Total funding
Not listed
Headquarters
San Francisco, CA
Founded
Not listed

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