Works Coordinator

VIC - ClaytonService Stream’s Utilities division are currently seeking a Works Coordinator to join our growing company.

The Works Coordinator is responsible for coordinating the daily dispatch of field personnel to service requests, maintenance activities and emergency work associated with gas utility operations.

Working closely with field teams, scheduling and management, the role ensures work is prioritised, allocated efficiently and completed within required timeframes. The position also supports effective communication, accurate work order management and the safe and reliable delivery of services.

Nature of position:   12 month, Fixed-term Contract - with potential to extend

Location:                     Clayton, VIC

Reporting Line:          Performance Lead

Key Responsibilities

• Coordinate and dispatch field technicians from an office-based role to priority service, maintenance and emergency work.
• Monitor work progress and resource availability to support service delivery targets and customer commitments.
• Maintain accurate records and update operational systems, including SAP, to ensure work orders are current and complete.
• Communicate effectively with field crews, customers, and stakeholders to provide updates and resolve operational issues.
• Manage inbound calls from clients and service providers, providing work order ETAs, job outcomes and technical updates while maintaining a high standard of customer service.
• Assist the broader operations team with administrative and operational activities as required.
• Contribute to a positive, collaborative and high-performing team environment.
• Follow safety, environmental, and compliance requirements while contributing to a positive and collaborative team culture.
• Participate in a weekly rotating roster (outlined below):

• Please note: As a Works Coordinator you will be required to work onsite, ensuring availability on a weekly rotating roster, for the following shifts:

- Early (6:30 AM – 2:30 PM)

- Mid (8:00 AM - 4:00 PM)

- Late (10:00 AM – 6:00 PM)

(Shift times rotate weekly and may vary from week to week)

About You

Experience required
● Experience in scheduling, dispatch or operational coordination.

● Experience in the utilities or gas distribution industry is desirable.

● Understanding service orders, trouble orders and field operations.

● Strong organisational, analytical and problem-solving skills.

● Ability to interpret operational information and identify opportunities for improvement.

● Effective communication and stakeholder management skills.

Qualifications required

● No formal qualifications required. Relevant industry experience will be highly regarded.

Competencies required

● Strong organisational and time management skills, with the ability to manage competing priorities.

● Clear and effective written and verbal communication skills.

● Good computer skills, including Microsoft Office applications.

● SAP experience is desirable.

● Strong attention to detail and commitment to accurate work.

● Ability to work independently and collaboratively within a team.

● Proactive approach to problem-solving and continuous improvement.

● Ability to remain calm and effective in a fast-paced operational environment.

● Professional approach to customer service and stakeholder relationships.

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

Career development – We are growing and support internal mobility across our business units. There are opportunities to upskill through training pathways and leadership development programs, including WomenRise.

Access - Discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.

Paid leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.

Culture – We are dedicated to fostering a workplace environment that values safety, diversity and inclusion, and we recognise and celebrate excellence throughout the year through formal award ceremonies.

How to apply

Please submit your interest with the apply button where you will be directed to create a profile and apply on our system. Interviews may commence before the closing date so please don't hesitate to apply. Pre-employment checks will form part of the recruitment process and will include a National Criminal History Check.

We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. If you require any reasonable adjustments to the recruitment process, please email ••••@servicestream.com.au.

Field Services

How to Apply