Full-Time
Senior Software Engineer
Full Stack
Updated on 1/16/2025
Regal
51-200 employees
Customer engagement platform using mobile technology
Senior
New York, NY, USA
Hybrid role requires in-office presence T/W/TH; office optional M/F.
- 5+ years experience working with web technologies ideally in a high-growth environment
- Fluent in Node.js with Typescript backends and working knowledge of React frontends
- Proficient in working with Postgres (Nice to have: DynamoDB)
- Experience building and scaling systems in production
- Capable of working directly with Product to execute on highly complex projects leading multiple resources
- Passionate about quality of code and systems and able to balance both technical and business concerns
- Enthusiastic about the high-impact, fast-paced work environment of an early-stage startup
- Passion for learning and mentoring -- always improving yourself and the team around you
- Be a key contributor for the Manager Experience product which enables brand administrators to proactively manage both the cadence of interaction the customers have with the brand as well as monitor and improve their own agents
- Improve the observability and throughput of our Journey Automation platform
- Understand the ins and outs of Twilio APIs and AWS services that we rely on
- Act as a force multiplier for the engineering team on building new functionality - including digging into the code to unblock them, helping them with design and technology adoption choices, and acting as a mentor
- Set standards across the Engineering team for best practices, scalability, maintainability, performance
- Set standards for monitoring system performance and debugging / investigating issues
- Provide on-call support for the application and work to triage production issues
- Nice to have: DynamoDB
Regal.io is a customer engagement platform that uses mobile technology to help businesses improve their relationships with customers and boost sales. The platform offers tools like the Journey Builder and Segment Builder, which allow companies to tailor their call and text message outreach based on real-time customer behaviors. This targeted approach helps businesses connect with customers at the right moment, leading to higher engagement and increased sales. Regal.io also provides data analytics tools that enable businesses to quickly analyze their customer engagement strategies without needing a separate data team. This allows companies to make informed decisions about what works and what doesn’t. Regal.io aims to enhance customer interactions and claims that businesses using their platform can see an average revenue increase of 25%.
Company Stage
Seed
Total Funding
$79.9M
Headquarters
New York City, New York
Founded
2020
6 month growth
↑ 0%1 year growth
↑ 2%2 year growth
↑ 9%
Simplify's Take
What believers are saying
- Regal's tools deliver a 30% answer rate, three times the industry average.
- The company recently raised $40M, indicating strong investor confidence.
- Growing demand for AI-driven customer engagement tools supports Regal's market position.
What critics are saying
- Increased competition from established CRM providers like Salesforce and HubSpot.
- Potential regulatory backlash due to extensive data collection and AI-driven personalization.
- Economic downturns could reduce budgets for new CRM technology investments.
What makes Regal unique
- Regal offers AI-driven tools for personalized customer engagement and conversion optimization.
- Their Branded Caller ID and Spam Remediation tools improve call answer rates significantly.
- Regal's platform integrates seamlessly with existing CRM systems, enhancing their functionality.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Early stage equity
Flexible PTO
401k Plan
Medical, dental, & vision insurance
Paid parental leave
Happy hours, team outings, & quarterly off/onsites
Pre-tax commuter benefits
Complete laptop workstation