Full-Time

Senior Software Engineer

Full Stack

Confirmed live in the last 24 hours

Regal

Regal

51-200 employees

Customer engagement platform using mobile technology

Data & Analytics
Enterprise Software

Senior

New York, NY, USA

Hybrid role requires in-office presence Tuesday, Wednesday, and Thursday; office optional Monday and Friday.

Category
Full-Stack Engineering
Software Engineering
Required Skills
React.js
Node.js
Postgres
TypeScript
AWS
Requirements
  • 5+ years experience working with web technologies ideally in a high-growth environment
  • Fluent in Node.js with Typescript backends and working knowledge of React frontends
  • Proficient in working with Postgres (Nice to have: DynamoDB)
  • Experience building and scaling systems in production
  • Capable of working directly with Product to execute on highly complex projects leading multiple resources
  • Passionate about quality of code and systems and able to balance both technical and business concerns
  • Enthusiastic about the high-impact, fast-paced work environment of an early-stage startup
  • Passion for learning and mentoring -- always improving yourself and the team around you
Responsibilities
  • Be a key contributor for the Manager Experience product which enables brand administrators to proactively manage both the cadence of interaction the customers have with the brand as well as monitor and improve their own agents
  • Improve the observability and throughput of our Journey Automation platform
  • Understand the ins and outs of Twilio APIs and AWS services that we rely on
  • Act as a force multiplier for the engineering team on building new functionality - including digging into the code to unblock them, helping them with design and technology adoption choices, and acting as a mentor
  • Set standards across the Engineering team for best practices, scalability, maintainability, performance
  • Set standards for monitoring system performance and debugging / investigating issues
  • Provide on-call support for the application and work to triage production issues

Regal.io is a customer engagement platform that helps businesses improve their relationships with customers and increase sales through mobile technology. It offers tools like Journey Builder and Segment Builder, which allow companies to customize their outreach based on real-time customer behaviors. Regal.io differentiates itself by providing a tech stack that can replace or enhance existing CRM systems, along with data analytics tools for quick decision-making. The goal is to empower businesses to enhance customer interactions and drive revenue growth.

Company Stage

Series A

Total Funding

$65.6M

Headquarters

New York City, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-12%

2 year growth

25%
Simplify Jobs

Simplify's Take

What believers are saying

  • Businesses using Regal.io's platform can expect an average revenue increase of 25%, making it a compelling choice for companies looking to boost sales.
  • The recent $38.5 million Series A funding round led by Emergence Capital provides Regal.io with substantial financial backing for further innovation and growth.
  • Regal.io's tools reach all 400M wireless devices in the US, offering a vast market for customer engagement and sales opportunities.

What critics are saying

  • The competitive CRM market requires Regal.io to continuously innovate to maintain its edge over established players.
  • Dependence on mobile technology means that any changes in mobile regulations or carrier policies could impact Regal.io's service effectiveness.

What makes Regal unique

  • Regal.io's focus on mobile technology and real-time customer behavior analytics sets it apart from traditional CRM systems that may not offer such dynamic engagement capabilities.
  • Their Branded Caller ID and Spam Remediation tools significantly enhance call answer rates, providing a unique value proposition in the customer engagement market.
  • The ability to A/B test different call branding strategies within the same campaign is a feature not commonly found in other CRM platforms.

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Benefits

Early stage equity

Flexible PTO

401k Plan

Medical, dental, & vision insurance

Paid parental leave

Happy hours, team outings, & quarterly off/onsites

Pre-tax commuter benefits

Complete laptop workstation