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Mercier Consultancy Group

French Speaking Search Engine Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written French is required.
  • Proficiency in English for corporate communication is required.
  • A valid EU passport is mandatory.
  • Prior experience in a Customer Support Services role is highly advantageous.
  • Strong problem-solving skills and an interest in technology and search engines are required.
  • Ability to relocate to Greece is required.

Responsibilities

  • Deliver professional and accurate assistance to users.
  • Analyze search engine queries and provide solutions to optimize the user experience.
  • Handle inquiries by phone, chat, or email.
  • Collaborate with cross-functional teams to escalate complex technical issues.
  • Maintain comprehensive records of client interactions in CRM systems.
  • Stay up to date with search engine policies and service standards.
  • Participate in ongoing training to meet performance metrics.

Desired Qualifications

  • Prior experience in a Customer Support Services role is highly advantageous.

About the Company

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