Inactive
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Walgreens

Retail pharmacy chain with health services

Pharmacy Operations Manager

PharmacyPosted on Oct 12
Full-timeLubbock, TX, USA$22.50 - $35.75 /hrIn-person

About the Job

Requirements

  • A high school diploma, GED, or equivalent is required.
  • PTCB certification is required, except in Puerto Rico.
  • At least one year of work experience as a pharmacy technician in a retail or hospital setting is required.
  • Fluency in reading, writing, and speaking English is required, except in Puerto Rico.
  • Willingness to work a flexible schedule, including evenings and weekends, is required.
  • Willingness to obtain active immunization certification within 90 days of hire is required, except in Community Specialty Pharmacy and Health System Pharmacy locations.
  • PTCB certification must be maintained through the designated PTCB training program and/or state-required certification or registration.
  • Necessary certifications, education credits, and training such as LTMP e-modules must be obtained as required by the company.
  • The employee must follow performance improvement plans offered by the Pharmacy Manager.

Responsibilities

  • Perform day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
  • Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
  • Supervise pharmacy technicians and pharmacy cashiers under a pharmacist’s supervision and within company policies, laws, regulations, and business ethics.
  • Select, schedule, and develop pharmacy technician personnel; lead their training, coaching, and performance management; and make performance-management decisions, including discipline and termination.
  • Greet customers and patients, offer assistance with products and services, resolve complaints, respond to requests in a timely manner, answer non-clinical questions, and model customer-service best practices.
  • Build customer relationships by anticipating needs and proactively offering services; enhance the customer experience by increasing focus on healthcare services.
  • Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
  • Complete patient and physician calls under a pharmacist’s supervision where allowed by law.
  • Assist with healthcare service offerings, including vaccines, health screenings, and other health services allowed by law, under a pharmacist’s supervision.
  • Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws and regulations; ensure tasks are completed on time and hold others accountable for efficient workflow.
  • Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
  • Manage core pharmacy workflow, coordinate and organize the daily pharmacy schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
  • Under the pharmacist’s direction, ensure compliance with and execution of business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure; manage annual inventory preparation.
  • Ensure non-clinical patient calls are completed.
  • Drive new technology and process rollouts, champion change, engage the team in action planning, ensure pharmacy equipment operates and is maintained properly, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
  • Follow Walgreens policy regarding Good Faith Dispensing during applicable prescription-dispensing activities and ensure the elements of Good Faith Dispensing are met under pharmacist supervision.
  • Maintain knowledge of company asset-protection techniques; support the Pharmacy Manager with diversion monitoring and report security concerns.
  • Communicate prescription errors to the accountable pharmacist and follow company policies and procedures concerning pharmacy errors and the Continuous Quality Improvement Program.
  • Ensure insurance claims are processed accurately to resolve customer issues and prevent payment rejections; follow up with insurance companies and medical providers and conduct or participate in third-party audits.
  • Assist and support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
  • Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and sustain retail-partnership relationships.
  • Lead technician performance management, including decisions and recommendations regarding discipline and termination; apply constructive-discipline policy to ensure compliance with state and federal laws; hold technicians accountable for attendance and timeliness; and improve pharmacy performance through team engagement and action planning.
  • Manage technician hiring, onboarding, training, and scheduling; monitor and ensure timely completion of training and follow company scheduling and training policies.
  • Identify gaps in team members’ pharmacy-operations knowledge and support their training through hands-on instruction or assigned learning modules.
  • Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active, good-standing, and regulatory compliance status; use resources such as the Walgreens Online Verification System to document licensure status.
  • Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
  • Maintain and enhance current pharmacy and healthcare knowledge and skills.
  • Seek professional development by monitoring personal performance, soliciting constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
  • Communicate messages from the support center and other key emails to the pharmacy team.
  • Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

Desired Qualifications

  • Previous people-management or leadership experience is preferred.
  • Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation is preferred.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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