Titles Specialist

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.

At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.

We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.

Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.

About the role

In this role, you will be a vital part of the Titles Department, delivering outstanding customer service and ensuring smooth, accurate processing of vehicle title documentation. You’ll be responsible for securing and managing the documents needed to establish liens in favor of Reprise Financial on collateralized auto loans.

Key Responsibilities

• Handle vehicle titles and accompanying lien placement documents

• Assemble and prepare complete lien perfection state title packages for third party processing

• Ensure assigned tasks are completed in a timely and accurate manner

• Communicate with customers when any additional documentation is required to complete state title processing

• Follow up with banks and third parties regarding the status of mailed and pending title documents

• Respond to customer inquiries concerning current loan and title statuses

• Communicate with DMV’s and financial institutions to verify title and registration details

• Collaborate with team members to prioritize daily tasks and support ongoing projects

• Update internal systems to reflect the latest status of titles and loans

• Work within third party system for tracking of lien status and tasks

• Receive, sort, and distribute incoming mail efficiently

• Ensure compliance with regulatory standards and policies

• Utilize strong computer skills to navigate internal systems, manage documentation, and support daily operations

• Partner with internal departments and cross-functional teams to support operational goals, improve processes, and achieve organizational objectives.

• Perform other duties as assigned

Skills, Knowledge, and Expertise

• High school diploma or GED equivalent required

• 1-3 years of experience in the financial services, lending experience preferred

• Strong attention to detail and organizational skills

• Excellent critical thinking and problem-solving abilities

• Team-oriented with a collaborative mindset

• Clear and professional communication skills

• Customer service focused with a helpful, solution-driven approach

• Comfortable navigating digital tools and systems

• Strong proficiency in Microsoft Excel and the Microsoft Office Suite

Location

All Reprise Financial team members in this role must be based at our office. We value in-person collaboration and believe that working together in our dynamic environment fosters strong connections and drives innovation. Our office is located in Irving, TX. If you're local and ready to join us, we look forward to welcoming you!

Compensation

For this role our salary range is $20 to $21, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.

Benefits That Support Your Success

• Stay Healthy & Happy: Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.

• Secure Your Future: Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).

• Time That Works for You: Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday!

• Support for Growing Families: Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments.

• Competitive Rewards: Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.

• Tools for Success: Stay connected and productive with a robust tech package designed to help you deliver your best every day.

Our Core Values

• Pursue Excellence: We strive for the highest quality, ensuring our tools and services truly aid in our customers’ success.

• Make a Meaningful Impact: We focus on delivering outcomes that genuinely improve financial well-being.

• Commit to Innovation: Our innovative approach keeps us at the forefront of providing effective financial tools.

• Champion the Customer: We prioritize our customers' financial goals, tailoring our tools to meet their unique needs.

• Collaborate with Purpose: Our teamwork drives us to develop superior solutions that empower customers.

• Lead with Kindness: Respect and empathy are central to our operations, creating a supportive environment for success.

Equal Employment Opportunity Employer

At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.