IT Support Specialist

Halo Sports and Entertainment is seeking a highly skilled and motivated IT Support Specialist to join our dynamic Technology team. The IT Support Specialist will be responsible for providing technical support to internal employees and event staff ensuring the smooth operation of IT equipment and services. As part of a larger enterprise technology group, the IT Support Specialist will work closely with various team members to develop, deploy and implement Information Technology Services, Best Practices, Standards, and Operational Efficiencies based on an ITIL Service Management Framework.

This is a full-time role based in Inglewood, CA at Intuit Dome and the KIA Forum and is eligible for our competitive benefits offering including medical, dental, vision, 401(k) plan with company contribution, Wellbeing Allowance, and more. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high-profile concerts and NBA games.

What You Will Do

End-User Support

• Provide technical assistance to employees via in-person, phone, and remote support channels.
• Troubleshoot hardware, software, and network-related issues across Windows, macOS, and mobile devices.
• Support enterprise applications, collaboration tools (e.g., Microsoft 365), and VPN connectivity.
• Document incidents, service requests, and resolutions in the ticketing system to ensure efficient tracking and resolution.
• Train employees on basic IT procedures, security best practices, and self-service tools.

Employee Lifecycle Management

• Onboard new employees by provisioning accounts, email, system access, and IT equipment.
• Offboard departing employees by revoking access, collecting assets, and ensuring proper data retention.
• Maintain and update user roles, group memberships, and permissions based on job function changes.
• Ensure adherence to security policies during employee transitions.

Asset Management

• Maintain an accurate inventory of IT assets, including laptops, desktops, peripherals, and mobile devices.
• Track asset assignments, returns, and decommissioning to ensure compliance with company policies.
• Coordinate hardware repairs, replacements, and warranty claims with vendors.
• Assist with IT procurement by evaluating hardware needs and recommending solutions ensuring compliance with device standards.

Access Management

• Manage user accounts and permissions across Active Directory, Azure AD, and other identity management platforms.
• Implement and enforce Multi-Factor Authentication (MFA) policies and password reset procedures.

Live Event Support & Venue Technology Maintenance

• Provide on-site technical support for live events, including basketball games, concerts, and corporate functions.
• Conduct pre-event technology checks to ensure all venue systems are operational.
• Assist in the setup, testing, and breakdown of technology equipment and event technology needs.
• Troubleshoot and resolve real-time technical issues during events to minimize downtime.
• Work with vendors and internal teams to escalate and resolve critical event-related IT issues.
• Contribute to the development and maintenance of IT checklists with the focus on completeness and accuracy.
• Participate in post-event reviews to discuss lessons learned from a technology perspective with the goal of bettering the experience for future events.

Your Background, Skills, and Qualifications

• Associates degree in Computer Science, Information Technology, or equivalent work experience.
• 2-3 years enterprise technology experience.
• Experience with remote desktop support tools and ticket management tools.
• Experience with imaging of computers.
• Experience with Autopilot and Jamf a plus.
• Excellent communication skills (verbal and written) with the ability to communicate with others in the company across technical and non-technical roles.
• Ability to work a flexible schedule as needed. The corporate IT group works as a team to provide coverage across all office locations and support live events.
• CompTIA A+ certification a plus.

Halo Sports and Entertainment’s Approach to Technology & Innovation

At Halo Sports and Entertainment, curiosity and innovation go hand in hand. We seek forward-thinking individuals who embrace emerging technologies and actively leverage AI tools to work smarter, unlock creativity, and elevate the fan and business experience.

About Halo Sports and Entertainment:

Halo Sports & Entertainment brings together some of Southern California's most iconic sports and entertainment brands. Our portfolio includes the LA Clippers, Intuit Dome, Kia Forum, and the San Diego Clippers, giving our teams the opportunity to shape experiences across professional sports, live music, and entertainment. Whether producing unforgettable events, building innovative technology, or supporting the operations behind it all, our employees work together to deliver exceptional experiences while growing their careers in one of the most dynamic organizations in sports and entertainment.

About Intuit Dome:

At Intuit Dome, we're setting a new standard for live sports and entertainment. Home to the LA Clippers, Intuit Dome was designed from the ground up to redefine the fan experience through technology, innovation, and thoughtful design. Every event is an opportunity to create an unforgettable experience for every fan, artist, athlete, and guest who walks through our doors.

Host of the 2026 NBA All-Star game and set to Olympic Basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.

Located in Inglewood, Calif., Intuit Dome is built different -- it redefines fans’ expectations for live experiences and changes the music landscape in Los Angeles.

About Kia Forum:

Located in Inglewood, California, the Kia Forum is the only arena-sized venue in the country dedicated to music and entertainment, delivering a superior experience for artists and fans alike. The iconic venue hosts a diverse range of premier events, featuring the biggest names in music and entertainment, award shows, combat sports, and more. Designed with entertainers and performers in mind, Kia Forum Backstage includes star-caliber dressing rooms that provide unparalleled comfort. The Kia Forum received Pollstar's "Arena of the Decade" award in 2022 and was named the top West Coast arena in 2025 by Pollstar and Billboard magazines.

Compensation 

• The range for this position is $30.00-$35.00/ hour.
• The role is classified as non-exempt. 

Benefits and Perks

We offer a competitive benefits program, including:

• Medical, Dental and Vision plans
• 401(k) plan with company contribution
• Wellbeing Allowance of up to $1,000 per year
• Paid vacation and sick time
• Paid parental leave
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid Long Term Disability insurance
• Company-paid Life and AD&D Insurance
• Voluntary Life Insurance options for employee, spouse and children
• Employee Assistance Program
• Mind health support via Modern Health and Headspace