Paschal Air, Plumbing & Electric

Professional heating, cooling, plumbing, electrical services

Area Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeSpringfield, MO, USA

About the Job

Requirements

Five or more years of progressive operational leadership experience, preferably in residential home services or a related service industry.
Proven ability to lead, develop, and hold managers accountable.
Strong understanding of operational key performance indicators, financial performance, labor productivity, and profitability.
Experience managing HVAC, Plumbing, Electrical, or similar field service operations.
Hands-on leadership style and willingness to be actively involved in daily operations.
Data-driven decision-making and comfort addressing performance challenges.
Strong communication, problem-solving, and organizational skills.
Ability to balance customer experience, employee engagement, and financial results.
Valid driver's license and ability to travel throughout the assigned area.

Responsibilities

Oversee daily operations across HVAC, Plumbing, and Electrical divisions within the assigned area.
Lead department managers to ensure consistent execution of company standards, processes, and operational key performance indicators.
Monitor performance, identify opportunities for improvement, and implement corrective action plans.
Drive technician productivity, operational efficiency, service quality, and customer satisfaction.
Maintain an active field presence, support managers, and ensure accountability at every level.
Drive area-level revenue, gross profit, labor productivity, and expense targets.
Review operational and financial performance regularly, identifying trends and opportunities to improve profitability.
Hold department managers accountable for key performance indicators, including conversion rates, average tickets, callbacks, and technician productivity.
Partner with the Regional General Manager to execute business plans, manage resources, and achieve financial objectives.
Identify and implement opportunities to improve efficiency, reduce costs, and maximize performance.
Directly supervise, coach, and develop HVAC, Plumbing, and Electrical Department Managers.
Establish clear expectations, provide ongoing feedback, and hold managers accountable for results.
Build leadership bench strength and support succession planning.
Partner with Recruiting and Human Resources to attract, hire, develop, and retain operational talent.
Foster a culture of ownership, teamwork, accountability, and continuous improvement.
Ensure consistent delivery of World Class Service across all divisions.
Monitor customer satisfaction, service quality, and recurring customer concerns.
Partner with department managers to resolve escalated issues and implement lasting solutions.
Reinforce safety, professionalism, and company standards across field operations.
Work closely with the Regional General Manager to execute regional priorities and operational initiatives.
Partner with Recruiting, Training, Marketing, Finance, and other support teams to improve business performance.
Support staffing plans, training initiatives, and operational improvements.
Communicate performance results, challenges, and opportunities to regional leadership.

Desired Qualifications

Experience with ServiceTitan or similar field service management software.

Area Manager
Paschal Home Services is a privately held, non–private equity backed home services provider, still growing with 13 locations and 400+ employees. We are building something designed to last—focused on long-term growth, best-in-class culture, and doing things the right way.

We are seeking a results-driven Area Manager to lead daily operations across our HVAC, Plumbing, and Electrical divisions within an assigned area. Reporting to the Regional General Manager (RGM), this individual will directly lead department managers, drive operational performance, and ensure our teams consistently deliver World Class Service.

This role is ideal for a proven operational leader who thrives on developing people, solving problems, and driving results. We're looking for someone who takes ownership, leads from the front, and knows how to build high-performing teams while maintaining a strong culture of accountability, teamwork, and customer service. For the right individual, this position offers a pathway to a Regional General Manager role as Paschal continues to grow.

Why This Role Is Different

Lead multiple service divisions (HVAC, Plumbing, Electrical) with direct accountability for operational execution and results
Develop and mentor department managers while building strong, high-performing teams
Make a meaningful impact on profitability, productivity, employee engagement, and customer experience
Partner directly with regional leadership to execute business strategies and drive continuous improvement
Join a privately held, growing organization focused on long-term success, culture, and doing things the right way

What You’ll Do:
Operational Excellence

Oversee daily operations across HVAC, Plumbing, and Electrical divisions within the assigned area
Lead department managers to ensure consistent execution of company standards, processes, and operational KPIs
Monitor performance, identify opportunities for improvement, and implement corrective action plans
Drive technician productivity, operational efficiency, service quality, and customer satisfaction
Maintain an active field presence, supporting managers and ensuring accountability at every level

Financial & Business Performance

Drive area-level revenue, gross profit, labor productivity, and expense targets
Review operational and financial performance regularly, identifying trends and opportunities to improve profitability
Hold department managers accountable for key performance indicators, including conversion rates, average tickets, callbacks, and technician productivity
Partner with the RGM to execute business plans, manage resources, and achieve financial objectives
Identify and implement opportunities to improve efficiency, reduce costs, and maximize performance

People & Leadership

Directly supervise, coach, and develop HVAC, Plumbing, and Electrical Department Managers
Establish clear expectations, provide ongoing feedback, and hold managers accountable for results
Build leadership bench strength and support succession planning
Partner with Recruiting and HR to attract, hire, develop, and retain top operational talent
Foster a culture of ownership, teamwork, accountability, and continuous improvement

Customer Experience & Quality Assurance

Ensure consistent delivery of World Class Service across all divisions
Monitor customer satisfaction, service quality, and recurring customer concerns
Partner with department managers to resolve escalated issues and implement lasting solutions
Reinforce safety, professionalism, and company standards across field operations

Cross-Functional Partnership

Work closely with the RGM to execute regional priorities and operational initiatives
Partner with Recruiting, Training, Marketing, Finance, and other support teams to improve business performance
Support staffing plans, training initiatives, and operational improvements
Communicate performance results, challenges, and opportunities to regional leadership

What We're Looking For:

5+ years of progressive operational leadership experience, preferably in residential home services or a related service industry
Proven ability to lead, develop, and hold managers accountable
Strong understanding of operational KPIs, financial performance, labor productivity, and profitability
Experience managing HVAC, Plumbing, Electrical, or similar field service operations
Hands-on leadership style with a willingness to be actively involved in daily operations
Data-driven, decisive, and comfortable addressing performance challenges
Strong communication, problem-solving, and organizational skills
Ability to balance customer experience, employee engagement, and financial results
Experience with ServiceTitan or similar field service management software preferred
Valid driver's license and ability to travel throughout the assigned area

What We Offer:

Competitive base salary and performance-based incentive opportunity
Comprehensive benefits package, including medical, dental, vision, and retirement plans
Opportunity to lead and develop high-performing teams across multiple service divisions
Career growth opportunities within an expanding organization
A privately owned company with long-term leadership stability—not private equity backed

Paschal Home Services, LLC is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any characteristic protected by applicable federal, state, or local laws.

About the Company

Paschal Air, Plumbing & Electric

Professional heating, cooling, plumbing, electrical services

Paschal Air, Plumbing & Electric provides home and business HVAC, plumbing, and electrical services across Arkansas, Texas, Oklahoma, Kansas, and Missouri, including air conditioner repair and replacement, water heater installation, and generator sales and service. Its work is performed by licensed professionals who install, repair, and service systems to keep buildings comfortable and safe. The company differentiates itself with a long-standing presence of over 50 years, a focus on professional craftsmanship, and a commitment to delivering an unmatched customer experience through every interaction. Its goal is to deliver reliable, professional services while building lasting relationships and a strong local reputation through everyday excellence.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Springdale, AR
Founded: Not listed

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