Patient Services Representative

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.

No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.

General Summary

• This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned.

Essential Duties and Responsibilities

• Answers telephone promptly and directs calls appropriately.
• Greets patients warmly and respectfully.
• Communicates efficiently and effectively with patient and significant others and keeps them informed.
• Obtains complete demographic and insurance information and enters into the system accurately.
• Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information.
• Schedules appointments according to established protocols. Informs and sets up patients and/or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork.
• Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner.
• Takes accurate messages and processes them in a timely manner.
• Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter.
• Verifies insurance coverage and collects co-payments at time of service. Performs verification of insurances and informs patients of their financial agreement with their insurance carrier.
• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements.

Education

• High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered.

Work Experience

• Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered.

Certification/License

• American Heart Association, Basic Life Support certification required.

Mental/Physical Requirements

• Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

• Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself! Apply now to join us on our mission in health care.