Full-Time

Customer Support Technician II

T2

Posted on 9/5/2024

Applied Materials

Applied Materials

10,001+ employees

Materials engineering for semiconductor and display manufacturing

Hardware
Industrial & Manufacturing

Compensation Overview

$19 - $26.4Hourly

+ Bonus + Stock Award Program

Junior, Mid

Austin, TX, USA + 5 more

More locations: Dallas, TX, USA | Hillsboro, OR, USA | Beaverton, OR, USA | Chandler, AZ, USA | Richardson, TX, USA

Relocation is not eligible.

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • Associate's Degree
  • 2 - 4 Years
Responsibilities
  • Performs standard Tier 0 installation and service activities. Able to perform routine installation and service activities within established timeframes.
  • Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
  • Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
  • Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
  • Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
  • Able to diagnose and resolve basic technical problems.
  • Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
  • Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
  • Complies with all safety procedures and consistently demonstrates safety as a value.

Applied Materials specializes in materials engineering solutions, focusing on the production of advanced semiconductor chips and displays. The company provides equipment, services, and software that allow clients to modify materials at atomic levels, which is essential for creating next-generation electronic devices. Unlike many competitors, Applied Materials emphasizes its expertise in materials engineering, enabling clients to innovate effectively. The goal of Applied Materials is to transform technological possibilities into reality, supporting advancements across various industries.

Company Stage

IPO

Total Funding

$1.2M

Headquarters

Santa Clara, California

Founded

1967

Growth & Insights
Headcount

6 month growth

2%

1 year growth

5%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for semiconductor equipment due to global chip shortage.
  • Growing interest in sustainable manufacturing benefits energy-efficient production technologies.
  • Expansion of 5G technology requires advanced semiconductor solutions Applied Materials provides.

What critics are saying

  • Ongoing investigation into potential securities fraud could lead to legal challenges.
  • MAX OLED technology may face competitive pressures impacting market share.
  • Expansion into India may encounter geopolitical risks and regulatory hurdles.

What makes Applied Materials unique

  • Leader in materials engineering for semiconductor and display manufacturing.
  • Provides atomic-level precision in material modification for next-gen electronic devices.
  • Offers patented MAX OLED technology for large-scale OLED display production.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE