Global Service Owner - End-User Device Services

Job Description

As Global Service Owner of End-User Device Services, you are accountable for the strategic direction, performance, and continuous improvement of Bosch’s global end-user device portfolio, including computers, mobile devices, and printers. 

The role combines strategic product and service leadership with end-to-end responsibility for service quality, lifecycle excellence, supplier performance, cost competitiveness, and customer value at Bosch scale. 

Key Responsibilities:

• Define and execute the long-term strategy for Bosch’s global end-user device portfolio. 
• Translate business needs, technology trends, market benchmarks, and customer feedback into a clear portfolio roadmap  
• Own the commercial success of the portfolio 
• Own the end-to-end service perspective across the full device lifecycle, including planning, demand management, procurement, provisioning, operation, support, refresh and return. 
• Drive continuous improvement along the full value chain, balancing local business requirements, global standardization, user experience, cost efficiency, security, and compliance. 
• Steer strategic suppliers, service providers, and technology partners, ensuring reliable service delivery, performance transparency and contractual alignment. 
• Build and develop a high-performing product and service management organization
• Ensure that local requirements and operational feedback are systematically captured, prioritized, and integrated into global portfolio development and service optimization.

Qualifications

We are looking for candidates with substantial experience in several of the following areas: 

• Experience in product or service management for complex global products, services, or platforms involving multiple stakeholders.
• Proven end-to-end ownership of large-scale IT, workplace, infrastructure, or managed service portfolios, including strategy, roadmap development, performance steering, lifecycle management, and continuous improvement.
• Strong experience in commercial steering and financial management, including budget planning, cost optimization, business case development, and financial performance management.
• Experience in supplier and vendor management, including performance steering, governance, commercial discussions, and contract-related collaboration.
• Experience driving the transformation of services, operating models, organizations, or supplier ecosystems within complex global environments.
• Experience building and developing capabilities in areas such as product management, service management, vendor management, customer success, or performance management.
• Proven ability to operate effectively in global, matrixed, and multicultural organizations, collaborating with multiple internal and external partners.

Preferred Experience 

• Experience in lifecycle management of end-user devices, such as laptops, desktops, mobile devices, printers, or comparable hardware portfolios.
• Experience with Device-as-a-Service (DaaS), Workplace-as-a-Service (WaaS), or comparable service delivery models.
• Experience with hardware procurement, contract negotiations, large-scale device provisioning, refresh, return, and retirement processes.
• Knowledge of endpoint and device management.
• Experience using automation, analytics, AI, self-service, or shift-left approaches to improve service quality, user experience, and operational efficiency.
• Experience in service design and customer journey management.

Additional skills that will make you successful in the role

• Strong strategic thinking, combined with the ability to translate strategy into effective operational execution.
• Strong business acumen, with the ability to balance quality, cost, risk, standardization, and customer value when making decisions.
• Ability to think end-to-end across service value chains, functions, and organizational boundaries.
• Strong customer- and user-centric mindset, with a focus on delivering sustainable business value.
• Strong external market orientation, with the ability to leverage industry benchmarks and market insights and translate them into pragmatic solutions for Bosch.
• Excellent stakeholder management skills, with the ability to build alignment across diverse internal and external stakeholders.
• Strong communication skills, with the ability to simplify complex topics, communicate them clearly, and create a common understanding and direction.

Additional Information

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

Work LikeABosch:

• Employment Contract
• Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees

Grow LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars

Live LikeABosch:

• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
• Prepaid Lunch Card 
• Number of benefits for families (for instance summer camps for kids)
• Non-working day on the 31st of December

Global Salary Level: SL2