Claims Officer

Introduction


Overview

Looking to make the move into a corporate career? As a Claims Officer, you'll gain valuable experience in the insurance and workers' compensation industry while developing skills in customer service, stakeholder management, administration, and claims management. 

Working alongside experienced specialists and supportive team members, you'll play a key role in helping injured workers navigate their return to work journey. This is an excellent opportunity for someone with a customer service or administrative background who is eager to learn, build a professional career, and make a meaningful difference in people's lives.

How you'll make an impact

• Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner
• Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer
• Receive phone claim lodgement from injured worker or employer and call secondary party to verify information within appropriate time frames
• Manage the determination of low risk (e.g. medical expenses only and Noise Induced Hearing Loss) claims
• Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation
• Educate all stakeholders on RTW process, legislative requirement, initial claims decision, formal statement requirement and advocate the mobile case management service provided where necessary
• Proactive claims management support for internal stakeholders e.g. booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner

About you

• Recent experience in a customer service, administration, retail, hospitality, contact centre, or similar customer-focused role. 
• Strong organisational skills and attention to detail with excellent verbal and written communication skills. 
• Ability to manage competing priorities in a fast-paced environment. 
• A positive, team-oriented approach and willingness to learn. 
• Confidence using computer systems and managing administrative tasks. 
• An interest in developing a career within claims, insurance, or workers' compensation.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)