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Teleperformance

Outsourced customer experience management services

Workday EIB Specialist

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

About the Job

Requirements

  • Comprehensive knowledge of the specific software development discipline or broader area in which the position operates.
  • Ability to conduct requirements gathering and analysis to understand software domains, hardware-software interfaces, and overall software characteristics.
  • Ability to use programming, scripting, and database languages to write software code.
  • Knowledge of software development best practices, including coding standards, code reviews, source control management, build processes, testing, and operations.

Responsibilities

  • Conduct requirements gathering and analysis to understand the domain of the software problem or functionality, hardware-software interfaces, and overall software characteristics.
  • Write software code using programming, scripting, and database languages.
  • Support software testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding software enhancements.
  • Apply software development best practices, including coding standards, code reviews, source control management, build processes, testing, and operations.
  • Execute specialized projects and activities according to established principles.
  • Generate and initiate workload independently and take responsibility for the end product.
  • Supervise the work of less-experienced professionals by providing professional expertise and taking responsibility for the end product.
  • Manage and oversee the implementation of short-term activities within the team.
  • Manage a team of individual-contributor coworkers.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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