Front Desk Supervisor

Job Description

The St. James Hotel is seeking a Front Desk Supervisor who is passionate about hospitality and committed to creating exceptional guest experiences. This hands-on leadership role is responsible for overseeing front desk operations, supporting team members, and ensuring every guest receives personalized, attentive service from arrival to departure.

The Front Desk Supervisor leads daily front desk operations while serving as a key point of contact for guests and team members. This position combines outstanding customer service with operational oversight and team leadership to ensure a welcoming, efficient, and memorable experience for every guest.

Key Responsibilities

• Deliver exceptional hospitality by creating welcoming, personalized, and memorable guest experiences.
• Oversee guest check-in, check-out, and reservation processes while ensuring a seamless arrival and departure experience.
• Promote hotel amenities, dining options, packages, and local attractions to enhance guest satisfaction and drive revenue opportunities.
• Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution and service recovery when needed.
• Anticipate guest needs and proactively identify opportunities to exceed expectations.
• Supervise daily front desk operations, including overnight audit functions and adherence to operational standards.
• Lead, coach, train, and provide ongoing performance feedback to front desk team members.
• Foster a culture of hospitality, teamwork, accountability, and continuous improvement.
• Assist with scheduling, staffing, and payroll activities to support efficient operations and adequate coverage.
• Monitor compliance with service standards, cash-handling procedures, safety protocols, and security requirements.
• Collaborate with hotel departments to ensure seamless communication and an exceptional guest experience.
• Serve as a positive ambassador for the St. James Hotel by upholding company values, supporting professional development initiatives, and maintaining knowledge of hotel systems and procedures.

Qualifications

• One-year certificate from a college or technical school and two years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 1-2 years of hotel front desk, hospitality, or guest service experience.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite and general computer applications.
• Ability to read and interpret safety rules, operating procedures, and manuals.
• Basic mathematical skills, including addition, subtraction, multiplication, and division.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

Preferred Qualifications

• Previous supervisory, leadership, or team lead experience.
• Experience working with a hotel Property Management System (PMS).

Additional Information

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [email protected] or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)