DBS Bank

Regional bank offering digital banking

Assistant Vice President Platform Site Reliability Engineer - Group Technology

Site Reliability EngineeringUpdated on Nov 12

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A university degree in computer science or a related field is required.
At least 10 years of IT work experience is required.
Working knowledge of AppDynamics, ELK Stack, Grafana, and OpenTelemetry is required.
In-depth experience in Unix, Linux, shell, and Python scripting, with attention to quality, scalability, and extensibility, is required.
Experience triaging and troubleshooting application problems using monitoring tools and techniques such as transaction snapshots, diagnostic sessions, and data collectors is required.
Knowledge and experience in site reliability engineering practices covering monitoring, observability, performance management, automation, and resiliency are required.
Understanding of network routing, load balancing, and networking protocols, including TCP/IP, HTTP, and DNS, is required.
The ability to explain protocols and processes to the team and management is required.
The ability to contribute to design and strategy discussions is required.
Problem diagnosis and creative problem-solving skills are required.

Responsibilities

Develop monitoring and onboarding guidelines for applications using the observability platform stack, ensuring accurate monitoring and data collection.
Implement observability standards, best practices, operations, and processes for the enterprise using AppDynamics and other observability tools.
Automate routine tasks and reporting using APIs and scripting to reduce manual effort and improve efficiency in AppDynamics and other observability tools.
Identify and resolve performance issues by analyzing transaction traces, application logs, and system metrics.
Collaborate with stakeholders to define performance metrics and monitoring requirements aligned with business goals.
Contribute to internal knowledge bases, create documentation, and share insights with the team.
Design and implement monitoring solutions to track application performance, identify bottlenecks, support capacity planning, and optimize system efficiency.
Develop custom dashboards and reports to provide actionable insights and support decision-making.
Collaborate with development and operations teams to integrate the observability platform stack with CI/CD pipelines and other DevOps tools.
Configure and fine-tune alerts to detect and address performance issues before they affect end users.
Review and enhance monitoring processes and methodologies to improve efficiency and effectiveness.
Work with application teams to develop long-term monitoring strategies aligned with business goals and technology roadmaps.
Create data-retention policies and role-based access controls to manage user permissions.
Maintain applications by patching and upgrading controller versions and agents, and ensure end-of-support and end-of-life requirements are maintained.
Deliver assigned tasks and projects on time.
Maintain continuous uptime of applications and services.
Ensure there are no security or audit issues.
Follow bank standards for tracking and following up on assigned projects.
Cover application and infrastructure operations for the platform.

Desired Qualifications

Knowledge of Confluent Kafka, Prometheus, and other application performance monitoring tools such as Dynatrace, Datadog, New Relic, and Splunk is a plus.
Knowledge of AI and machine learning capabilities for automating root-cause analysis and reducing mean time to recovery is desirable.
A passion for learning and using new technologies in open-source communities is desirable.

Job Objective

DBS Bank is looking for a Platform SRE Engineer with experience working on enterprise level data engineering, analytics, and observability applications. The SRE engineer would be responsible for ensuring high availability of the platform services and perform continuous improvements to increase the platform’s efficiency and resiliency. The SRE engineer will also perform automation development tasks to remove toil and increase the team’s productivity.

Roles and Responsibilities

Develop monitoring and onboarding guidelines for various applications using observability platform stack, ensuring accurate monitoring and data collection.
Implement Observability standards, best practices, operations and processes for the Enterprise in AppDynamics & other observability tools
Automate routine tasks and reporting processes using APIs and scripting, reducing manual effort and improving efficiency in AppDynamics & other observability tools
Identify and resolve performance issues through detailed analysis of transaction traces, application logs, and system metrics.
Collaborate with stakeholders to define performance metrics and monitoring requirements aligned with business goals.
Contribute to internal knowledge bases, create documentation, and share insights with the team to promote a culture of learning and collaboration.
Design and implement monitoring solutions to track application performance, identifying bottlenecks, capacity planning and optimising system efficiency.
Develop custom dashboards and reports to provide actionable insights and drive decision-making processes.
Collaborate with development and operations teams to integrate Observability platform stack with CI/CD pipelines and other DevOps tools.
Configure and fine-tune alerts to proactively detect and address performance issues before they impact end-users.
Continuously review and enhance monitoring processes and methodologies to improve efficiency and effectiveness.
Work with application teams to develop long-term monitoring strategies that align with business goals and technology roadmaps.
Create data retention polices and access controls (RBAC) to manage user permissions.
Perform application maintenance, patching, upgrading controller versions, agents etc and ensure EOS/EOL is maintained.

Deliverables

Ensure on-time delivery of tasks and projects.
Ensure continuous uptime of applications and services.
Ensure no security or audit issues.

Job Dimensions

Comply to bank standards to track and follow up on the assigned projects.
Cover all areas in application and infrastructure operations of the platform.

Requirements

You should be a university graduate (computer science or related field) with good experience working with contemporary technologies and scripting languages.
Strong communication skills and ability to explain protocol and processes with team and management
A passion for learning and using new technologies in the open-source communities.
A passion for coding.
Min 10 years of IT work experience.
Working knowledge in AppDynamics, ELK Stack, Grafana, Open Telemetry (OTEL)
In-depth experience in Unix/Linux/Shell/Python scripting with quality, scalability, and extensibility.
Experience in triaging and troubleshooting application problems quickly in monitoring tools by using various techniques - Transaction snapshots, Diagnostic Sessions, Data Collectors
Knowledgeable and experienced in SRE (Site Reliability Engineering) practices covering monitoring, observability, performance management, automation, and resiliency.
Knowledge in Confluent Kafka, Prometheus & other APM tools (Dynatrace, Datadog, New Relic, Splunk) is a plus.
Knowledge in AI/ML capabilities to automate RCA’s and shorter MTTR when issues arise.
Good understanding of Network routing, Load balancing and Networking protocols; a base knowledge of TCP/IP, with an understanding of HTTP and DNS
Ability to contribute to discussions on design and strategy.
Good problem diagnosis and creative problem-solving skills

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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