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Teleperformance

Outsourced customer experience management services

Project Coordinator

Project ManagementConfirmed live in the last 24 hours
Full-timeThane, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • General business knowledge to plan, organize, and control resources, procedures, and timing for administrative or business processes.
  • A professional or university degree is typically required or expected for the knowledge base of the position.
  • Approximately 1-2 years of practical professional experience in a particular area.
  • Ability to execute established standards independently within defined parameters.
  • Ability to develop relevant and appropriate solutions, share best practices, and continuously improve day-to-day activities and processes.

Responsibilities

  • Organize project teams, assign individual responsibilities, develop project schedules, and determine resource requirements.
  • Monitor and report project status, including cost, timing, and staffing.
  • Ensure adherence to internal and external quality standards, including International Standards Organization standards.
  • Identify and resolve obstacles to completing projects on time and within budget.
  • Manage multiple, interrelated projects, including business transformation projects, when required.
  • Integrate vendor tasks into project plans and track and review vendor deliverables when required.
  • Act as a formal team leader for more junior coworkers and set day-to-day operational objectives when required.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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