Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global GTM Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. Within this, the Global Sales Strategy & Operations organization is at the forefront of driving revenue and growth. This is an incredible opportunity to be part of the Global Sales Strategy and Operations team that plays an integral role in shaping and executing GTM strategies with Sales and SA (Solution Architect) leaders of the business. You will partner with senior Sales and SA leadership and the broader Sales team to drive the overall productivity and effectiveness of the mid market segment. Responsibilities include go-to-market design, resource planning, quota setting and management, sales process optimization and business analytics. You will also partner with key cross-functional stakeholders, including Finance & Strategy, Functional Sales Operations, Global Systems & Processes, and the Strategy Planning and Insights team to streamline and optimize our internal processes and deliverables (monthly business reviews, weekly forecasting calls, target setting and planning). We are looking for a self-starter who is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight.

What you’ll do

We are looking for a Strategy & Operations Lead to join our Revenue Operations team, specifically supporting the Solutions Architecture function as a strategic, operations, and analytics partner. We are looking for someone who is innately curious and ready to dig deep into operational and performance processes, systems, and data to assess current performance, identify improvement opportunities, and provide fact-based insights that enable us to introduce improvements in order to flourish with simplifying complex cross-organizational systems to improve efficiency.

Responsibilities

• Build and lead a team that will act as a key strategic partner to the global solutions architecture teams, continuously identifying areas for opportunity, and improving key processes across teams with multifaceted systems and tools
• Collaborate with our Head of Solutions Architecture to build sound strategies that will scale the Technical Services team globally, while collaborating with your Sales Ops peers and the rest of the Sales leadership organization to make sure the plans are aligned with regional and functional priorities
• Champion the operational and reporting needs of the organization by defining and prioritizing requirements, working closely with cross functional partners to identify solutions
• Monitor and report key performance indicators (KPIs), trends, and deliver prescriptive recommendations to drive efficiencies and scale across the org
• Proactively resolve data quality, process, and policy adherence issues

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 11+ years of sales operations experience in a similar industry
• Familiarity with SFDC
• Understanding of the sales cycle and previous exposure to Solutions Architecture or Technical Sales orgs
• A passion for understanding systems of work and how to improve them through transformative and iterative approaches
• Strong problem solving and analytical ability, with a track record of “test & learn” demeanor
• Ability to multi-task and work in cross-functional, fast-paced environments with the pressure of multiple deadlines, multiple partners / vendors, and complexity
• Experience and desire for working in a start-up environment, developing business infrastructure, and energetically scaling a high-growth business

Preferred qualifications

• Prior experience at a growth stage Internet or software company
• Experience working cross-functionally with sales teams and KPIs