CCA Global Partners
Scale and support for independent retailers
Customer Service/Expeditor Support Representative
Hybrid schedule: remote Mondays and Fridays, with in-office work Tuesdays through Thursdays after approximately 90 days of initial training.
About the job
- A high school diploma is required.
- One to two years of business-related or customer service experience is required.
- Comfort interacting with contractors and conducting coaching sessions by phone is required.
- Ability to learn complex software programs is required.
- Basic math knowledge, personal computer skills, and Microsoft Office skills are required.
- Excellent interpersonal, verbal, and written communication skills are required.
- Ability to work a Monday through Friday, 9:00 a.m. to 6:00 p.m. schedule is required.
- Communicate with members to ensure timely submission of all required job assignment data according to program requirements.
- Support and collaborate with contractors, stores, and insurance partners to investigate, identify, and resolve issues involving estimate submittals, job timelines, ZIP service areas, work classifications and trades, program participation and active status, contact changes, payments, job notifications, and assignments or reassignments.
- Provide incoming frontline phone support to members and insurance carrier partners for the listed issues.
- Review contractor and store performance statistics routinely to ensure compliance with required program standards and provide improvement coaching as needed.
- Provide ongoing support for program timeline requirements, guidelines, expectations, best practices, and other required information.
- Contact carrier partners for estimate approvals, additional assignments, and payments; handle escalated claim issues through resolution; and assist with estimate documentation needs.
- An Associate’s degree in Business Administration is preferred.
- Insurance industry experience and customer service experience are preferred.
About the company
CCA Global Partners supports independent, family-owned businesses by providing scale and shared resources through a network of flooring, lighting, and related service brands. Members access a suite of cooperative brands and services—such as bulk purchasing, supplier relationships, and centralized buying—so local shops can compete with larger companies. The model combines multiple specialist brands with best-practice sharing to empower family-run retailers to grow and thrive. The goal is to help independent retailers become more profitable and make a positive impact on their local communities through member benefits and social programs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Manchester, New Hampshire
Founded
1985
Get referred to CCA Global Partners
See people who can refer or advise you
Simplify's Take
What believers are saying
- June 2026 summer meetings showed multi-city member engagement across the United States and Canada.
- CCA Global Partners won New Hampshire Best Companies recognition again in September 2026.
- ConneXion 2026 drew 1,200 retailers, signaling strong event pull and vendor ecosystem loyalty.
What critics are saying
- AJ Flooring America lawsuit filed October 2024 keeps franchise-control disputes alive in federal court.
- Retail 2.0 depends on member adoption; slow rollout would blunt CCA's standardization edge.
- Independent flooring members face consolidation pressure; if retailers defect, CCA's cooperative scale weakens.
What makes CCA Global Partners unique
- 2026 Retail 2.0 gives Carpet One and Flooring America a shared selling system.
- CCA University drove 57,000 courses by conneXtion 2026, deepening member dependence.
- Installation Excellence trained 320 installers across 23 cities, tackling an industry bottleneck.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Hybrid Work Options
Remote Work Options
Company News
CCA Global Partners recognized as 'Best Companies to Work' for. September 18, 2026 Manchester, NH - Partners has once again been recognized as one of the Best Companies to Work For in New Hampshire. The recognition celebrates the people, culture and shared sense of purpose that make CCA an exceptional place to build a career. The annual recognition from Business NH Magazine honors New Hampshire employers for creating strong workplace cultures and employee experiences. For CCA Global Partners, earning the distinction again is particularly meaningful. It reflects the contributions of employees who bring the organization's mission to life every day. "This recognition means a lot to us and what stands out most is the consistency behind it," Keith Spano, president of retail groups of CCA Global Partners, told FCNews. "We're now heading into a fifth consecutive year of economic headwinds across the flooring industry and through all of it, our employees have kept showing up with energy, collaboration and genuine optimism. It's easy to talk about culture when times are good - the real test is whether it holds when things get harder. Our team hasn't just held onto ours; they've made it stronger. That's what this award really represents: their commitment to each other, to our community and to the cooperative members we exist to serve." Culture supports cooperative mission. Headquartered in Manchester, N.H., CCA Global Partners is one of the largest cooperatives in the United States. Through its family of businesses, CCA helps thousands of independent retailers and entrepreneurs compete more effectively. It also allows them to maintain their local ownership and independence. That cooperative spirit also shapes CCA's workplace culture. Collaboration, innovation, professional growth and a commitment to helping others succeed are deeply embedded in the organization. CCA has continued to invest in its people. Those efforts include leadership development, professional growth opportunities and employee engagement. The company has also focused on collaboration and strengthening connections across the organization.
CCA named one of the Best Companies to Work For. Thursday, September 17, 2026 [Manchester, N.H.] CCA Global Partners is again recognized as one of the Best Companies to Work For in New Hampshire. The annual recognition from Business NH Magazine honors New Hampshire employers that demonstrate a strong commitment to creating outstanding workplace cultures and employee experiences. For CCA Global Partners, earning the distinction for yet another year is particularly meaningful because it reflects the contributions of the people who bring the organization's mission to life every day. "Being recognized as one of the Best Companies to Work for in New Hampshire by Business NH Magazine is something we're incredibly proud of, but the real recognition belongs to our people," said Keith Spano, president of retail groups of CCA Global Partners. "CCA has always been built around a simple idea: when people come together, they can accomplish more than they ever could alone. That philosophy applies just as much to our employees as it does to the independent businesses we serve." Headquartered in Manchester, New Hampshire, CCA Global Partners is one of the largest cooperatives in the United States. Through its family of businesses, CCA helps thousands of independent retailers and entrepreneurs compete more effectively while maintaining their local ownership and independence. The CCA stated that cooperative spirit also shapes CCA's workplace culture. Collaboration, innovation, professional growth and a commitment to helping others succeed are deeply embedded in the organization. "Our culture isn't something we can simply put into words on a wall - it's created every day by the people who work here," said Spano. "Our employees challenge one another, support one another and genuinely care about the success of our members and each other. This recognition belongs to them." CCA has continued to invest in its people through leadership development, professional growth opportunities, employee engagement, collaboration and initiatives designed to strengthen connections across the organization. The company also believes that a strong workplace culture ultimately translates into better service for its members. The Best Companies to Work For recognition reinforces CCA Global Partners' longstanding belief that business success and a strong workplace culture go hand in hand. * FCW live. * FCW digital edition.
Eva Castillo named Nackey Loeb School's 2026 First Amendment Award Honoree. August 26, 2026 The Nackey S. Loeb School of Communications is proud to announce that Eva Castillo of Manchester is the recipient of this year's First Amendment Award. This annual award honors New Hampshire individuals or organizations for their outstanding commitment to defending, protecting, or exercising the freedoms guaranteed by the First Amendment. Eva Castillo, who came to the U.S. from Venezuela in 1975, founded the New Hampshire Alliance for Immigrants and Refugees and then served as its director for nearly 20 years. The judges noted her commitment to exercising First Amendment freedoms on behalf of New Hampshire communities whose voices are often underrepresented, as well as her public advocacy for the rights of immigrants. Castillo created Welcoming New Hampshire, the state's chapter of Welcoming America, to promote understanding, inclusion, and positive integration between immigrants and the communities they call home. She led civic engagement and voter education initiatives, helping community members better understand their rights, responsibilities, and opportunities to participate in the democratic process. She will receive the award on Monday, September 21, 2026, at the New Hampshire Institute of Politics at Saint Anselm College. The event is the Loeb School's signature annual fundraiser, supporting its expert-led, accessible classes on the First Amendment, journalism, and communication. Howard Brodsky, chair and co-founder of CCA Global Partners, is receiving the School's Quill & Ink Award for his longstanding commitment to advancing First Amendment education in New Hampshire. The evening will feature keynote speaker Pete Buttigieg, who served as U.S. Secretary of Transportation from 2021 to 2025. Program details. * 5:00 p.m. - VIP Reception (sold out) * 5:30 p.m. - General Networking (cash bar, appetizers) * 6:30 p.m. - Awards Program Special thanks to The Brodsky Prize, Keynote Speaker Sponsor; Eversource, First Amendment Award Honoree Sponsor; and The Bookery, Quill & Ink Award Sponsor. Media planning to attend the event must RSVP here. The Nackey S. Loeb School of Communications' mission is to promote and defend the First Amendment and foster interest, integrity, and excellence in journalism and other forms of communication by educating students of various ages and providing them with the tools and knowledge to improve their skills. Contact the Loeb School at 603-627-0005 or [email protected].
Jay Leno to headline closing event at conneXtion(TM) 2026. CCA Global Partners Retail Group is proud to announce that Jay Leno, renowned comedian and former host of The Tonight Show, will headline the closing event at conneXtion(TM) 2026. The annual convention, which takes place this January at the Gaylord Rockies Resort in Denver, Colorado, brings together over 1,200 independent retail cooperative members from Carpet One Floor & Home, Flooring America, Flooring Canada, The Floor Trader Outlet, and International Design Guild. This year's convention promises a dynamic mix of business learning, strategic planning, and networking, culminating in an evening of world-class entertainment. An Evening to Remember with Jay Leno Legendary comedian and former Tonight Show host Jay Leno, celebrated as one of the hardest-working entertainers in show business, will headline the closing event of conneXtion 2026. Renowned for his sharp wit, timeless humor, and commanding stage presence, Leno will deliver his iconic monologue in what promises to be an unforgettable evening. Following his performance, Leno will participate in an exclusive live interview, offering an intimate look into his illustrious career, personal passions, and decades of stories from the world of comedy and entertainment. Beyond entertainment, conneXtion(TM) 2026 features a carefully curated lineup of speakers dedicated to delivering real value for independent retailers navigating a competitive and ever-evolving market. Two returning favorites - Jason Dorsey and Connor Lokar - will take center stage with research-driven presentations aimed at helping members plan strategically for the coming year Known for his expertise in understanding Generation Z and Millennials, Jason Dorsey is one of the foremost generational experts. His high-energy presentations have granted him over 1,000 standing ovations, while his extensive research has earned him appearances on 60 Minutes, The Today Show, and CNN, among other platforms. As the President of The Center for Generational Kinetics, Jason's insights have proven valuable for leaders across various industries, helping them bridge generational gaps in their organizations. At conneXtion 2026, Dorsey will return with exclusive research tailored specifically for CCA Global Partners Retail Group members. Economist Connor Lokar of ITR Economics also returns to conneXtion, offering a practical view of the upcoming year with a focus on market trends. Since joining ITR Economics in 2014, Connor has captivated thousands of business leaders with his wit and expertise. Focusing on the construction and industrial sectors, Lokar delivers engaging forecasts relevant to independent retailers. His insights help businesses grow revenue and remain profitable through evolving business cycles. The conneXtion agenda is designed to help members hit the ground running in the new year. Educational sessions, peer-led panels, and deep dives into marketing and operations tools are designed to deliver practical takeaways. In addition, expanded member-to-member networking will offer attendees more opportunities to connect, share best practices, and learn from one another. Combining strategic insights, innovative solutions, and meaningful connections, conneXtion(TM) 2026 is a key event for empowering CCA Global Partners Retail Group members in the year ahead.
CCA Global Partners invites you to join CCA Global Partners, Inc. for the 24th Annual Alan Greenberg Charity Golf Tournament, celebrating the legacy of Alan Greenberg, the esteemed co-founder of CCA Global Partners.