Experienced Customer Support Specialist
Posted on 12/20/2023
INACTIVE
Enable

501-1,000 employees

B2B rebate management software tool
Company Overview
Enable's mission is to enable trusted trading relationships to serve customers better together. Enable helps manufacturers, distributors, and retailers take control of their rebate programs and turn them into an engine for growth.
Data & Analytics
B2B

Company Stage

Series D

Total Funding

$273.4M

Founded

2016

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

19%

1 year growth

17%

2 year growth

216%
Locations
Stratford-upon-Avon, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Operations & Logistics
Customer Success & Support
Requirements
  • Proven background in Customer Support within a SaaS organization
  • Skillful in building relationships with customers and communicating with them clearly
  • Strong problem-solving skills with prompt issue identification
  • Ability to understand the terms of complex trading arrangements
  • Track record of understanding the capabilities of a complex product such as a Fintech SaaS solution
  • Capacity to drive process improvements for customer support
  • Proactive attitude to identify areas to support the team
  • Ability to run training and onboarding for new team members
Responsibilities
  • Have a good understanding of the breadth of the Enable software, enabling you to resolve customer queries
  • Provide a friendly and helpful service to customers when they contact Enable
  • Triage incoming customer requests independently
  • Resolve complex support tasks, with some assistance
  • Maintain an understanding of open support queries and escalate issues effectively to peers as and when required
  • Partake in key support initiatives, with management support
  • Expertly handle customer communications, with management support
  • Train and onboard new support team members