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Blue Cross and Blue Shield of North Carolina

Not-for-profit health insurance provider

Vice President – Care Pathways & Patient Engagement Analytics

Business OperationsConfirmed live in the last 24 hours
Full-timeDurham, NC, USAHybrid

About the Job

Requirements

  • Advanced analytics expertise and the ability to translate complex healthcare data into actionable strategies, interventions, and measurable business outcomes.
  • Healthcare experience and a strong understanding of healthcare economics, medical expense or cost of care, utilization, patient populations, or healthcare delivery.
  • A technology-forward, innovative mindset and enthusiasm for using emerging technology, advanced analytics, artificial intelligence, and data-driven approaches to solve complex healthcare problems.
  • Ability to identify opportunities beyond reporting and traditional analytics, develop hypotheses, design interventions, and drive action from insights.
  • Experience solving complex cross-functional problems where ownership and decision rights are distributed across multiple teams or functions.
  • Strong executive presence and ability to influence senior leaders and establish clarity across competing priorities, perspectives, and initiatives.
  • Ability to prioritize high-value opportunities and translate strategy into a roadmap or portfolio of initiatives.

Responsibilities

  • Develop innovative, data-driven approaches to care pathways and patient engagement.
  • Translate complex clinical and financial data into actionable interventions and measurable outcomes.
  • Identify opportunities for earlier intervention and leverage analytics, artificial intelligence, and personalization to improve patient outcomes and affordability.
  • Build end-to-end care pathways that improve patient outcomes while addressing medical expense and affordability.
  • Bring coherence across organizational areas with fragmented strategies, analytics, priorities, or decision rights.

Desired Qualifications

  • Payer experience; candidates with adjacent healthcare experience who can quickly learn the payer environment may also be considered.
  • A clinical credential, ideally an MD, and/or significant clinical expertise equivalent to clinical knowledge.
  • Experience designing or optimizing care pathways, patient journeys, population health strategies, or patient/member engagement interventions.
  • Understanding of disease progression and opportunities for earlier intervention or prevention, rather than focusing exclusively on management after diagnosis.
  • Experience connecting clinical, financial, behavioral, and engagement data to determine where and how interventions create the greatest value.
  • Experience with healthcare affordability, medical expense management, cost-of-care strategies, actuarial analytics, or related disciplines.
  • Experience in environments where analytics informs personalized engagement, intervention timing, channel strategy, or artificial-intelligence-enabled healthcare experiences.
  • Demonstrated examples of analytics leading to a new intervention, program, care model, pathway, or material change in strategy.
  • Ability to connect clinical outcomes to financial outcomes and discuss both patient impact and healthcare cost or medical expense implications.
  • Ability to think across the entire patient journey, identify upstream opportunities such as pre-diabetic populations, select appropriate interventions, design engagement strategies, and measure whether interventions prevent progression.
  • Ability to work successfully across organizational boundaries.
  • Curiosity and credibility regarding artificial intelligence, advanced analytics, personalization, predictive modeling, and emerging approaches beyond traditional healthcare analytics.

About the Company

Blue Cross and Blue Shield of North Carolina

Not-for-profit health insurance provider

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) provides health insurance and health-care services to over 4.3 million members. It uses a not-for-profit model and operates as an independent licensee of the Blue Cross Blue Shield Association, with a focus on improving health and health care across North Carolina. Its products include health insurance plans and related health services designed to help people stay healthier and access care. The company differentiates itself through its not-for-profit status, large regional presence, and commitment to community health, aiming to lead the industry in better health outcomes. Its goal is to make health care better for all by supporting healthier communities and delivering value to its members through quality coverage and services.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Durham, NC
Founded
1933

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