Commercial Support Team Lead

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. 

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Commercial Support Team Lead is responsible for managing and leading a team of Commercial Banking Specialist. Primarily responsible for providing support and direction to the Commercial In-Market Support team, in addition to performing the duties of a Commercial Banking Specialist.

The Commercial Support Team Lead will utilize their expertise to be liaison when onboarding/training team members.

Salary Range

The salary range for this position is $22.00/Hr - $38.25/Hr. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

This role has the core job requirements of a Commercial Banking Specialist and assist their assigned Relationship Manager Team with:

• The Loan and Depository Process
• Portfolio and Credit Administration
• Sales Support, Business Development and Administrative needs
• All client servicing matters (See Commercial Banking Specialist Job Profiles for detailed accountabilities. 

In addition to the core job requirements, the Team Lead also is accountable for:

Team Leadership

• Educate and advise team regarding all departmental activities.
• Monitor and manage team goals and service level agreements.
• Manage workflow for the team to ensure service level expectations are met.
• Serve as an escalation point for team issues and effectively manage escalation.
• Manage team to provide a consistent client experience and the implementation of efficient processes.
• Promote collaboration with Bank Partners and provide solution-based feedback.
• Manage department calendar and provides final approvals for vacation/leave requests.

Loan Process

• Collaborate with RMs in contacting clients to gather items needed to prepare a complete application for submission (financials, purchase agreements, invoices, etc.).
• Prepare loan requests utilizing required forms or the Commercial Online Application (CML) software. Submit applications to the Loan Fulfillment team for further input and processing.
• Review and manage open applications in Loan system for assigned Relationship Managers.
• During the underwriting and pre-closing phase, collaborates with Underwriting and Loan Fulfillment teams to obtain any missing client information (financials, entity documentation, signers, etc.).
• Coordinates loan closings and attends loan closings to perform Notary services.
• Submits closed loan packet to Loan Fulfillment for funding and booking.

Portfolio and Credit Administration

• Utilize Power BI software to provide assigned RMs with pipeline, portfolio, production, and credit information.
• Track upcoming loan maturities and contact clients to request financial information as needed.
• Assist in clearing past due financials, post-closing exceptions, and trailing documents.

Depository Process

• Coordinate account opening for assigned RMs and acts as a liaison with Treasury Management, Private Banking, and the Community Banking team to facilitate the depository process.
• Act as a point person in resolving client depository issues with Client Care and Treasury Management Services. 

Sales Support and Administrative Needs

• Conducts research and organizes outreach for business development activities.
• Assist and support assigned RMs with daily activities including incoming calls from clients, and client mailings.
• Understands and complies with all applicable compliance rules and regulations. 

Key Competencies for Position

Develops Talent - Maximizes capabilities within team.

• Develops team members' effectiveness in their current and future roles through development activities.
• Identifies issues, continuously provides coaching, mentoring, feedback and support to aid in building trust, development and promotability.
• Cultivates an environment of trust and optimizes talents and capabilities of team.
• Identifies the right people for the right role while leveraging diversity.

Promotes Change - Drives change within team. 

• Communicates what needs to change, why and impact of change.
• Demonstrates agility while engaging team members to gain insight and ensure acceptance while deploying others to implement new solutions.
• Proactively recognizes a need and takes accountability for implementing an improvement and/or change. Drives changes by encouraging team to think creatively and act differently to enhance client, community and shareholder value.

Strategy in Action – Fosters strategic capability in self and others.

• Connects work to the broader goals (i.e., team, line of business) and communicates team member's role in contributing to Old National's strategy and goals.
• Demonstrates awareness and understanding of environmental factors influencing their role.
• Anticipates, identifies, and articulates potential issues and opportunities and effectively responds.
• Identifies immediate, near-term opportunities required for business impact while exploring multiple viewpoints to generate and implement new ideas improving performance.
• Inspires others to personally contribute to the organization’s success for the long term.

Leads Inclusively - Leverages diversity to build a powerhouse team.

• Leverages the power of inclusion to source, develop and retain diverse talent. 
• Engages all team members to leverage insights from diverse backgrounds, cultures, perspectives, styles, etc. 
• Actively participates in DEI experiences and influences team to promote, embrace and progress diversity and inclusion.
• Acknowledges and challenges bias (conscious and unconscious) of self and team.

Qualifications and Education Requirements

• Bachelor’s degree in administrative services/business and/or H.S. Diploma/GED with equivalent work experience.
• Minimum 10+ years of experience working with commercial banking processes required.
• Prior Supervisory experience preferred.
• Ability to motivate and manage a team.
• Strong knowledge of bank documents, commercial regulation, and bank compliance policies.
• Strong working knowledge of Microsoft Word, Excel & PowerPoint.
• Strong client focus (internal and external clients)
• Effective written and verbal communication skills
• Appropriate attention to detail and organizational skills.
• Able to adapt and manage changing priorities and deadlines.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.  Join our team!