Customer Advisor
B&Q
Customer Advisor
B&Q
UK home improvement and garden retailer
Customer Advisor - TradePoint
Part Time - 30 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £13.10 per hour
B&Q Great Western Road - Glasgow
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [email protected]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
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B&Q is the UK’s leading home improvement and garden retailer, with 311 stores in the UK and Ireland and more than 100,000 products available to order at diy.com for home delivery or click-and-collect. It operates a UK home improvement marketplace launched in March 2022, providing more choice and an integrated shopping experience that includes in-store returns for many products and evolving Click + Collect options. The company employs over 21,000 colleagues who support customers wearing its iconic orange aprons. Each year, more than 20 million people use B&Q to improve their homes, while the business pursues sustainable sourcing and community initiatives through the B&Q Foundation and Shelter, and reports on responsible business. B&Q is part of Kingfisher plc, which runs about 2,000 stores across 8 European countries. Its goal is to help customers enhance their homes through multi-channel retail and marketplace growth while operating responsibly and supporting communities.
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