Logistics Fulfilment Analyst

About the role:
The Logistics Fulfilment Analyst is responsible for end‑to‑end coordination of customer hardware orders for a global cyber‑security hardware organization. The role ensures timely, accurate, and compliant fulfilment of physical products by managing the flow of orders from procurement and manufacturing through inventory allocation, shipment, and export.

This position works closely with vendors, internal teams, logistics providers, and customers to maintain high standards of accuracy, security, and regulatory compliance across all fulfilment activities.

Location:
London, UK (Hybrid, 2-3 days per week)

Key Responsibilities

• Manage customer hardware orders from receipt through delivery, ensuring fulfilment tasks are completed accurately
and on schedule.

• Validate order details, product configurations, serialized components, and system accuracy across ERP, CRM,
and hardware‑tracking databases.

• Monitor order exceptions such as SKU discrepancies, licensing issues, or non‑purchasable items, driving resolution
with Product Management, Sales Operations, and suppliers.

• Coordinate with subcontract manufacturers to confirm product availability, production schedules, and shipment readiness.

• Track supply constraints, component shortages, and lead‑time risks; escalate issues when needed to prevent delays.

• Partner with engineering and programme teams during new product introduction to understand data flows and
operational requirements.

• Maintain accurate inventory records across multiple storage locations, overseeing stock movements and serial‑number
reconciliation.

• Ensure compliance with hardware‑tracking databases used for renewals, backfill, and asset lifecycle management.

• Arrange domestic and international shipments, ensuring proper documentation, export controls, compliance validation,
and adherence to secure‑handling procedures.

• Coordinate delivery readiness with customers, including points of contact, delivery instructions, and site requirements.

• Oversee ASN creation, order activation, and ERP transaction progression throughout the fulfilment cycle.

• Collaborate with Sales, Product Management, Finance, and Engineering to ensure fulfilment aligns with business needs
and revenue recognition rules.

• Support escalations related to product availability, supplier constraints, order delays, or product data discrepancies.

• Contribute to fulfilment team updates, continuous‑improvement efforts, and operational discussions across the broader
hardware organization.

Key Knowledge and Skills

• Strong understanding of supply chain, manufacturing, inventory management, and fulfilment workflows—ideally within
technology or cyber‑security hardware industries.

• Experience with ERP systems (Oracle), CRM platforms (Salesforce), and asset‑tracking databases.

• Knowledge of export compliance, international shipping regulations, and secure‑goods transportation requirements.

• Ability to interpret SKU structures, product codes, serialization logic, and hardware product hierarchies.

• Strong communication skills for interacting with internal teams, vendors, logistics partners, and customers.

• High attention to detail, strong problem‑solving skills, and the ability to manage competing priorities in a fast‑paced,
security‑focused environment.

• Comfortable owning processes and driving operational improvements.

Key Education Requirements

• Degree in Supply Chain Management, Operations, Engineering, or equivalent experience.
• Professional certifications such as APICS/CSCP or CIPS preferred.
• Experience in defence, cyber‑security, or regulated hardware manufacturing environments preferred.

Success Indicators

• High accuracy of order‑fulfilment records and data integrity.
• Strong on‑time delivery performance across global customer markets.
• Reduction in fulfilment exceptions and order blockers.
• Effective cross‑team coordination and strong vendor performance.
• Consistent compliance with export, secure‑handling, and regulatory requirements.