Personal Assistant to the General Manager

HOTEL DESCRIPTION

Marriott Executive Apartments Hanoi West Lake is a 240‑key hotel comprising studio guestrooms and 1‑, 2‑, and 3‑bedroom apartments, each equipped with residential‑style amenities including a kitchen with stove, oven, refrigerator, microwave, dishwasher, as well as washer and dryer. The hotel will form part of a mixed‑use development incorporating commercial and retail spaces and is scheduled to open in Q2 2027.

Facilities include a residents’ lounge, pool bar, swimming pool, fitness center, kids’ playground, BBQ area, and an arcade with pool table. The hotel also offers one meeting room of approximately 50 sqm, with an outdoor function space that potentially can be integrated with the pool deck and pool bar.

Located along Vo Chi Cong Road, the hotel is just a 15-minute drive from West Lake, one of Hanoi’s most vibrant lifestyle destinations, known for its diverse collection of restaurants, cafés, bars, boutiques, and picturesque lakeside experiences

POSITION SUMMARY

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.