Casino Host

Provide high-level guest service and implement special programs for eligible guests to increase guest satisfaction and rated play.

• A Bachelor’s degree in a business-related field, at least 2 years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred

• Gaming industry experience is strongly preferred

• Ability to obtain a valid state gaming license

ADDITIONAL REQUIREMENTS 

• Ability to stand, sit and walk for long periods of time

• Work environment may include smoke and variable temperature, lighting and noise levels

• Must possess excellent communications and guest service skills

• Must be able to work flexible hours, including late nights, weekends, holidays, and overtime

• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

• Maintains ongoing knowledge of all casino events and promotional activities

• Evaluates guests’ play to issue comps

• Maintains and manages a designated block of guests

• Utilizes programs to increase rated play in table games and slots

• Communicates with guests regarding available services, promotions, and special events

• Reviews departmental activity with Executive Host and Director of Marketing

• Facilitate communication between guests and other departments when necessary

• Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information

• Prepares and delivers reports as needed

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned