Technical Consultant

Job Description

Job Description:

Essential Functions

Help confirm client business goals and challenge clients on their assumptions of how they will successfully execute their business plans

Assist with the evaluation of client integration architectures designs, and integration approaches. Provide client with integration options and high level design specifications

Help develop supporting technical documentation on server configuration, network architecture, database, and security

Communicate and collaborate proactively with external and internal customers to analyze integration needs and deliver the following artifacts as needed: (Technical requirements, Integration Designs and Training Material)

Learn ServicePower’s implementation methodology approach, documentation and processes and utilize these to ensure projects are implemented in a structured manner.

Serves as the conduit between the customer community (internal and external customers), software development team and support team through which issues flow

Shadow Sr Technical Consultants as they work with clients technical teams to define concepts and under direction of project managers

Analyze and solve product-related issues at all tiers of the Support triage process

Manage time and deliverables effectively

Engage in multiple initiatives/projects simultaneously

Position Requirements

Years of Experience:

2 or more years with a preference toward software development, consulting or software professional services

Education and/or Certifications:

4 year degree (Computer Science or similar field) or equivalent work experience

Core Skills:

Technical – Understanding of programming languages and constructs (object oriented, C, XML), web Services (SOAP, REST), Oracle and SQL Server databases, Windows/Unix servers, scripting (Perl), understanding of technical documentation and standard technical nomenclature, and data analysis.

Verbal Communication – Ability to listen and communicate effectively both internally and with various tiers within a client’s organization/project from C-level to end user’s. Diplomacy and Interpersonal skills are a must.

Writing – Ability to convert business processes into technical requirements and well as communicate in writing professionally with all levels of a client’s organization

Presentation – Ability to engage with audience, get information across to them, and ensure their understanding

Time Management – Ability to estimate and manage tasks and deliverables to budget and project milestones.

Exposure to or experience in programming (.NET, Java, C++, XML), web applications, or CRM is a plus

Familiarity with Workforce Management, Field Service Scheduling, Warranty / Service Contracts Administration, Insurance / Claims Management, and/or GPS/Asset Tracking also a plus

Success Factors:

Must be a self-starter, self-motivated, and resourceful

Must have the ability to learn in-depth technical and application-based concepts quickly

Must not require micro-management, but must also not be timid about reaching out to the team and other resources in the broader organization for help and direction if needed

Ability to solve problems and think laterally

Ability to communicate complex concepts via presentation or written documents

After ramp-up period, must be able to complete solo product demonstrations and lead workshops

Ability to create, interpret, and manipulate data through various tools

Ability and desire to make organizations more efficient/effective through technology

Ability and desire to stay abreast of emerging technology and communicate how it can be applied at ServicePower

Ability to think creatively and research/share best practices

Qualifications

Bachelor's

Additional Information

Job Type: Full-time

Local candidates only:

Raleigh, NC 

Required education: