Full-Time
Operations Support Specialist
Posted on 8/18/2026
Quarterhill
1,001-5,000 employees
ITS tolling, safety, and enforcement provider
No salary listed
Remote in USA
Remote
 Customer Experience & Support (1) |
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- A high school diploma or equivalent is required.
- Two or more years of experience in customer service, technical support, operations support, or an information technology-related field is preferred.
- Experience with service desk or help desk ticketing systems such as ServiceNow.
- Knowledge of hardware and software troubleshooting.
- Experience with systems monitoring tools and operational dashboards.
- Strong troubleshooting and analytical skills.
- Strong customer service and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and multitasking abilities.
- An inductive and deductive problem-solving mindset.
- Ability to prioritize and respond effectively during high-priority incidents.
- Provide front-line technical support to internal and external customers.
- Handle incoming customer calls, incidents, and support requests from multiple communication channels.
- Manage service level agreements through ServiceNow to ensure customer support requirements are met.
- Communicate incident updates, outages, and resolutions to stakeholders.
- Troubleshoot hardware, software, and system issues using documented procedures and knowledge base materials.
- Resolve technical issues when possible and escalate more complex issues to higher-level support teams as needed.
- Confirm issue resolution with customers, endpoints, and automated monitoring systems.
- Monitor system hardware, software, and operational dashboards to ensure system availability and efficiency.
- Provide support for lane controller systems operating on Linux platforms.
- Ensure proper data flow between lane controllers, accounting systems, and violation enforcement systems.
- Support intelligent transportation systems equipment and tolling technologies.
- Assist with the installation, testing, and validation of new hardware and software deployments.
- Support information technology and operational teams during incidents or maintenance activities.
- Triage and prioritize incidents based on severity and customer impact.
- Document incidents, troubleshooting steps, and resolutions in the work management system.
- Prepare service level agreement and operational performance reports as needed.
- Update and maintain support documentation and knowledge base articles.
- Provide feedback to improve operational procedures and support processes.
- Assist with training and mentoring newer team members.
- Share operational knowledge and best practices with the team.
- Participate in continuous improvement efforts for support operations and documentation.
- Participate in a 24/7/365 on-call and operational support rotation.
- Provide support coverage during scheduled shifts, weekends, holidays, and emergency situations as required.
- A certificate, diploma, or degree in a technology, electronics, or information technology-related field is preferred.
- Two or more years of experience in customer service, technical support, operations support, or an information technology-related field is preferred.
- Familiarity with Linux operating systems is preferred.
- Familiarity with Windows Server installation and configuration.
- Knowledge base article creation and documentation experience is preferred.
- Familiarity with tolling technology or intelligent transportation systems.
Quarterhill is a holding company focused on Intelligent Transportation Systems (ITS) for tolling, safety, and enforcement. It delivers integrated transportation technology by combining hardware, software, and services from its acquired brands (IRD, ETC, Sensor Line, Icoms Detections, VDS) to offer all-electronic tolling (AET), automated weigh-in-motion (WIM), traffic management, virtual weigh stations, and sensor-based vehicle detection. Unlike its earlier IP licensing, it now operates ITS solutions under a unified brand with long-term maintenance contracts and SaaS subscriptions. Its goal is to help toll authorities and other transportation entities increase revenue capture, improve traffic flow, protect infrastructure from overweight vehicles, and enhance road safety through data-driven ITS solutions.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Canada
Founded
1992
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Simplify's Take
What believers are saying
- Q2 2026 revenue reached $42.5 million, with strongest adjusted EBITDA in three years.
- Backlog was $415 million on June 30, 2026, supporting multi-year visibility.
- May 2026 financing added $60 million and a $100 million accordion for acquisitions.
What critics are saying
- Conduent closes late 2026 or fails, leaving Quarterhill overleveraged and subscale.
- Quarterhill cut 15% of staff in 2025, signaling margin pressure and execution strain.
- Government procurement delays can stall backlog conversion and compress working capital.
What makes Quarterhill unique
- June 2026 Conduent deal makes Quarterhill a scaled tolling back-office operator.
- Its portfolio spans roadside systems, back-office software, enforcement, and WIM hardware.
- Long-term agency contracts create sticky revenue and deep integration barriers.
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Benefits
Health Insurance
Dental Insurance
Paid Vacation
Paid Sick Leave
Bereavement Leave
Employee and Family Assistance Program
Employee Referral Bonus
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Quarterhill (TSE:QTRH) director acquires C$39,520.00 in stock. August 15, 2026 by InsiderTrades.com Key points. * Director Stephen Smith purchased 13,000 Quarterhill shares at an average price of C$3.04, investing C$39,520 and increasing his direct stake by 76.47% to 30,000 shares. * Quarterhill reported a quarterly loss of C$0.07 per share on revenue of C$60.40 million, alongside a negative 33.64% net margin and negative 50.09% return on equity. * ATB Cormark upgraded Quarterhill to "top pick" and raised its price target to C$5.00; the stock has a consensus "Strong Buy" rating from analysts. Quarterhill Inc. (TSE:QTRH - Get Free Report) Director Stephen Smith purchased 13,000 shares of the business's stock in a transaction on Friday, August 14th. The shares were bought at an average cost of C$3.04 per share, for a total transaction of C$39,520.00. Following the completion of the transaction, the director directly owned 30,000 shares in the company, valued at C$91,200. This trade represents a 76.47% increase in their position. Quarterhill stock performance. Shares of QTRH stock opened at C$3.10 on Friday. Quarterhill Inc. has a 52-week low of C$0.89 and a 52-week high of C$3.33. The company has a quick ratio of 2.58, a current ratio of 0.94 and a debt-to-equity ratio of 72.54. The stock has a market cap of C$371.94 million, a PE ratio of -7.00, a price-to-earnings-growth ratio of 0.46 and a beta of 0.09. The business has a 50-day simple moving average of C$2.41 and a 200-day simple moving average of C$1.69. Quarterhill (TSE:QTRH - Get Free Report) last posted its earnings results on Thursday, August 13th. The company reported C($0.07) EPS for the quarter. The company had revenue of C$60.40 million for the quarter. Quarterhill had a negative return on equity of 50.09% and a negative net margin of 33.64%. On average, equities analysts expect that Quarterhill Inc. will post 0.0200567 EPS for the current year. Analyst upgrades and downgrades. Discover more Insider trading data E-Commerce Services Separately, ATB Cormark Capital Markets upgraded shares of Quarterhill from an "outperform" rating to a "top pick" rating and raised their price target for the company from C$4.40 to C$5.00 in a research report on Wednesday, July 29th. One analyst has rated the stock with a Strong Buy rating, Based on data from MarketBeat.com, the stock currently has a consensus rating of "Strong Buy" and a consensus price target of C$5.00. Quarterhill company profile. Quarterhill is a global leader in the Intelligent Transportation System (ITS) industry, advancing mobility through smart infrastructure solutions that reduce congestion, improve roadway safety, and create more sustainable travel. Each year, Quarterhill's platforms process billions of transactions, perform compliance and safety inspections on millions of commercial vehicles, and enable transportation agencies worldwide to optimize thousands of lanes of traffic to improve travel for everyone. Leveraging advanced artificial intelligence and machine learning technologies, Quarterhill's platform delivers automation and predictive insight to help agencies manage transportation networks more efficiently. This instant news alert was generated by narrative science technology and financial data from InsiderTrades.com in order to provide readers with the fastest and most accurate reporting. Please send any questions or comments about this story to [email protected]. Insider Buying or Selling at Quarterhill? Sign-up to receive InsiderTrades.com's daily insider buying and selling report for Quarterhill and related companies. From Our Partners
Quarterhill reinforces global ITS footprint with new orders in Asia-Pacific. August 4, 2026 Deployments of Quarterhill's weigh-in-motion technologies reinforce long-standing regional partnerships in South Korea and Thailand TORONTO, Aug. 4, 2026 /PRNewswire/ - Quarterhill Inc. ("Quarterhill" or the "Company") (TSX: QTRH) (OTCQX: QTRHF), a leading technology innovator providing next-generation, AI-driven Intelligent Transportation System ("ITS") solutions, announced approximately $2.1 million in new weigh-in-motion ("WIM") orders supporting transportation projects in South Korea and Thailand. The awards build on Quarterhill's established presence and year-over-year momentum in the Asia-Pacific region, reflecting the continued demand for the Company's intelligent transportation technologies. Key benefits delivered across these projects include: * Strengthening long-standing regional partnerships through proven, reliable WIM technology * Improving roadway safety and enforcement through overload detection and continuous traffic monitoring * Enabling data collection without disruption traffic flow to help agencies manage roadway wear and maintenance proactively. "These orders reflect the strength of our partnerships in the Asia-Pacific region and the continued demand for reliable transportation solutions," said Chuck Myers, CEO of Quarterhill. "The intelligent transportation industry continues to evolve, and these orders demonstrate the confidence our partners place in Quarterhill's technology leadership and our ability to deliver solutions that address real-world transportation challenges. We continue to invest in our weigh-in-motion technologies to help agencies improve roadway safety and better manage critical transportation infrastructure." The orders, with installations scheduled during 2026 through local partners, include: South Korea: Strengthening a Long-Standing Partnership Quarterhill continues to build on its long-standing partnership with SAT for delivery of PAT Bending Plate(R) WIM solutions to Korean Expressway Corporation. WIM applications including traffic monitoring, overload detection and enforcement, and roadway maintenance. The order reflects the agency's continued push toward smarter, more transparent highway operations and reinforces Quarterhill's reputation as a trusted technology partner in the region. Thailand: Delivering Reliable Weighing Technology Quarterhill has also received orders for its Single Load Cell WIM Scale, in addition to new orders for Quarterhill's intelligent Sensor Interface and Network Controller iSINC(R). These orders are delivered through Quarterhill's long-standing partner TMS to support the Thailand Department of Highways ongoing efforts to strengthen roadway safety and infrastructure management. Continuing Quarterhill's presence in the country, the new systems deliver reliable, proven weighing performance for vehicle data collection and enforcement applications. These new orders reinforce Quarterhill's expanding presence across the Asia-Pacific region and underscore the Company's commitment to supporting transportation agencies through long-standing regional partnerships and continued technology innovation. The news builds on Quarterhill's December 2025 announcement highlighting a variety of new and follow-on deployments across Thailand, South Korea, Kuwait, and Cambodia. About Quarterhill Quarterhill is a global leader in the Intelligent Transportation System (ITS) industry, advancing mobility through smart infrastructure solutions that reduce congestion, improve roadway safety, and create more sustainable travel. Each year, Quarterhill's platforms process billions of transactions, perform compliance and safety inspections on millions of commercial vehicles, and enable transportation agencies worldwide to optimize thousands of lanes of traffic to improve travel for everyone. Leveraging advanced artificial intelligence and machine learning technologies, Quarterhill's platform delivers automation and predictive insight to help agencies manage transportation networks more efficiently. By working in close partnership with governments, communities, and industry leaders, Quarterhill is building today's connected roadways while shaping the next generation of intelligent, resilient mobility. Quarterhill is listed on the TSX under the symbol QTRH and on the OTCQX Best Market under the symbol QTRHF. For more information, please visit: www.quarterhill.com Forward-looking Information This news release contains forward-looking information and forward-looking statements within the meaning of applicable Canadian securities laws (collectively, "forward-looking statements"). Such forward-looking statements relate to future events, conditions or future financial performance of Quarterhill based on future economic conditions and courses of action. All statements other than statements of historical fact may be forward-looking statements. Such forward-looking statements are often, but not always, identified by the use of any words such as "seek", "anticipate", "budget", "plan", "goal", "expect" and similar expressions. Forward-looking statements involve known and unknown risks, assumptions, uncertainties and other factors that may cause actual results or events to differ materially from those anticipated in such forward-looking statements. Material risk factors that could cause actual results to differ materially from the forward-looking statements contained in this news release include, among others, demand for Quarterhill's products and services; general economic and market conditions; competition; risks relating to technological advances and cyber-security; and other risks set forth in the Company's most recent annual information form available on SEDAR+ at www.sedarplus.ca. The Company believes the expectations reflected in the forward-looking statements are reasonable, but no assurance can be given that these expectations will prove to be correct and such forward-looking statements included in this news release should not be unduly relied upon. Material factors and assumptions used to develop the forward-looking statements contained in this news release include, among others: Quarterhill's ability to execute on its business plan; demand for Quarterhill's products and services; operating assumptions; and financial projections and cost estimates. Quarterhill has no intention, and undertakes no obligation, to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law. SOURCE Quarterhill Inc.
Quarterhill awarded $5.25 million Oklahoma DOT contract to modernize commercial vehicle screening infrastructure. Jul 30, 2026, 08:00 ET Project expands intelligent screening technologies at a major Interstate 35 weigh station, helping improve commercial vehicle operations, roadway safety and freight mobility TORONTO, July 30, 2026 /CNW/ - Quarterhill Inc. ("Quarterhill" or the "Company") (TSX: QTRH) (OTCQX: QTRHF), a leading technology innovator providing next-generation, AI-driven Intelligent Transportation System ("ITS") solutions, announced a new $5.25 million contract with the Oklahoma Department of Transportation (ODOT), expanding its longstanding partnership. Quarterhill will deploy advanced commercial vehicle screening technologies at an existing weigh station along Interstate 35, helping manage growing commercial vehicle traffic along one of Oklahoma's busiest freight corridors while improving efficiency, safety and performance. Beginning in August 2026, Quarterhill will deploy a comprehensive technology suite for ODOT, including Mainline and Ramp Sorter Systems, Weigh-In-Motion, Electronic Screening, Tire Anomaly Classification System (TACS) technology and Dimensioning capabilities. The project aligns with ODOT's broader modernization initiative that includes new technology and roadway improvements at an existing commercial vehicle inspection site. "The project is representative of ODOT's continued investment in modernizing critical transportation infrastructure and the agency's confidence in our technology and expertise as a longstanding ITS partner," said Chuck Myers, CEO of Quarterhill. "This contract advances the work we're already doing with ODOT to improve safety and keep Oklahoma's freight moving efficiently. We're confident this project will not only enhance ODOT's operational performance in the near-term but prepare its critical transportation infrastructure for growing commercial vehicle demand." Located along Interstate 35, one of the region's most heavily traveled commercial freight corridors, the upgraded facility will help ODOT more efficiently manage increasing commercial vehicle traffic while enabling inspection personnel to focus resources where they are needed most. By integrating intelligent screening technologies, the project is expected to improve traffic flow, strengthen roadway safety and support more efficient freight movement. "ODOT is committed to the continued modernization of our transportation infrastructure and improving safety for everyone traveling Oklahoma's highways," said Mitch Surrett, Deputy General Counsel at the Oklahoma Department of Transportation. "Quarterhill has been a trusted technology partner, and this project will help us better manage growing freight traffic while improving the efficiency of our operations." The award further expands Quarterhill's portfolio of intelligent commercial vehicle and roadway technology deployments across North America. Quarterhill's recent announcements include projects and partnerships with U.S.-based transportation agencies in Illinois, Utah, Indiana, California, New Jersey, and Massachusetts, reflecting growing demand for data-driven infrastructure and roadway intelligence solutions. About Quarterhill Quarterhill is a global leader in the Intelligent Transportation System (ITS) industry, advancing mobility through smart infrastructure solutions that reduce congestion, improve roadway safety, and create more sustainable travel. Each year, Quarterhill's platforms process billions of transactions, perform compliance and safety inspections on millions of commercial vehicles, and enable transportation agencies worldwide to optimize thousands of lanes of traffic to improve travel for everyone. Leveraging advanced artificial intelligence and machine learning technologies, Quarterhill's platform delivers automation and predictive insight to help agencies manage transportation networks more efficiently. By working in close partnership with governments, communities, and industry leaders, Quarterhill is building today's connected roadways while shaping the next generation of intelligent, resilient mobility. Quarterhill is listed on the TSX under the symbol QTRH and on the OTCQX Best Market under the symbol QTRHF. For more information, please visit: www.quarterhill.com Forward-looking Information This news release contains forward-looking information and forward-looking statements within the meaning of applicable Canadian securities laws (collectively, "forward-looking statements"). Such forward-looking statements relate to future events, conditions or future financial performance of Quarterhill based on future economic conditions and courses of action. All statements other than statements of historical fact may be forward-looking statements. Such forward-looking statements are often, but not always, identified by the use of any words such as "seek", "anticipate", "budget", "plan", "goal", "expect" and similar expressions. Forward-looking statements involve known and unknown risks, assumptions, uncertainties and other factors that may cause actual results or events to differ materially from those anticipated in such forward-looking statements. Material risk factors that could cause actual results to differ materially from the forward-looking statements contained in this news release include, among others, demand for Quarterhill's products and services; general economic and market conditions; competition; risks relating to technological advances and cyber-security; and other risks set forth in the Company's most recent annual information form available on SEDAR+ at www.sedarplus.ca. The Company believes the expectations reflected in the forward-looking statements are reasonable, but no assurance can be given that these expectations will prove to be correct and such forward-looking statements included in this news release should not be unduly relied upon. Material factors and assumptions used to develop the forward-looking statements contained in this news release include, among others: Quarterhill's ability to execute on its business plan; demand for Quarterhill's products and services; operating assumptions; and financial projections and cost estimates. Quarterhill has no intention, and undertakes no obligation, to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law. SOURCE Quarterhill Inc. For media and investor inquiries, please contact: Gateway Group, Inc., T: 949.574.3860, E: [email protected]
Quarterhill has agreed to acquire substantially all assets of Conduent's tolling solutions business for $70 million in cash plus shares representing 7% of the company. The deal is expected to close in the fourth quarter of 2026. The acquisition will approximately triple Quarterhill's tolling revenue and create a combined backlog of around $2 billion. On a pro-forma basis after synergies, the enlarged group would generate over $400 million in annual revenue with adjusted EBITDA margins of 10 to 15%. The acquired business provides end-to-end tolling services for government agencies across the United States and United Kingdom, including roadside systems, back-office operations, payment processing and customer care. The cash consideration will be funded through debt, whilst Conduent will retain its 7% equity stake subject to staged lock-up periods. Completion requires Toronto Stock Exchange approval and customary regulatory clearances. The transaction marks Conduent's second transportation divestiture in 2026 as it continues simplifying its portfolio.
Quarterhill, a Toronto-based intelligent transportation systems provider, has agreed to acquire Conduent's tolling solutions business for $70 million in cash plus shares representing 7% of Quarterhill's equity. The transaction is expected to approximately triple Quarterhill's tolling revenue upon closing. The combined entity would have roughly $2 billion in backlog and generate over $400 million in annual revenue with adjusted EBITDA margins between 10% and 15% after synergies. Conduent's business provides end-to-end tolling solutions for government agencies primarily in the US and UK, including electronic toll collection, payment processing and back-office operations. The acquisition is subject to regulatory approvals and customary closing conditions, with completion expected in Q4 2026. AlixPartners advised Quarterhill, whilst Jefferies advised Conduent.