Telesat

Provides satellite capacity and consulting services

TCC Technologist

Telecommunications EngineeringConfirmed live in the last 24 hours

Full-timeHanover, ON, CanadaNo salary listed

About the Job

Requirements

A 3-year Electronics/Telecommunications Technologist Diploma or recognized equivalent is required.
One to two years of experience in a related field is an asset.
Knowledge of RF and microwave communications devices is required.
Knowledge of point-to-point and LAN/WAN data communications protocols is required.
Knowledge of telephony transmission systems is required.
Knowledge of analog and digital television transmission systems is required.
Knowledge of HVAC and power systems is required.
Knowledge of PC operating systems and application programming is required.
Ability to demonstrate troubleshooting skills is required.
Familiarity with telecommunications test equipment is required.
Working knowledge of protocol analyzers, data test sets, spectrum analyzers, video test equipment, audio/voice test equipment, digital voltmeters, oscilloscopes, and power monitors is required.
Familiarity with wiring and cable termination tool kits is required.
Ability to work shifts in an unsupervised environment is required.
Ability to undertake occasional travel is required.
Ability to obtain clearance under the Canadian Controlled Goods program is required.
Ability to obtain U.S. Department of State approval for access to technical data and/or hardware controlled by the U.S. Government is required.
Ability to work in Canada is required.
Good judgment related to customer service and scheduling activities is required.

Responsibilities

Provide telephone customer support.
Ensure first- and second-level maintenance activities at remote points of presence are effectively carried out through direct and indirect means.
Perform corrective and preventative maintenance on satellite communication baseband and radio-frequency equipment.
Perform preventative and corrective maintenance on critical systems at the Allan Park Earth Station facility, including power systems and the antenna farm.
Perform preventative and corrective maintenance on networking hardware, including routers, IP switches, hubs, and modems.
Review and update customer network documentation for accuracy.
Assist Network Engineering Division personnel with implementing new and expanding services, demonstrating a thorough understanding of the systems.
Monitor remote customer networks for alarm detection and service-level degradation, and initiate corrective action.
Accurately document network trouble reports in a common trouble-ticketing database.
Investigate sources of satellite radio-frequency interference causing customer service interruptions.
Work directly with Telesat customers and/or third-party contractors.
Work independently with minimal supervision and contribute within a team environment.
Occasionally oversee day-to-day group operations in a shift-lead role.
Participate in a regular shift rotation within a 24/7 operation and share on-call duties with other TCC technologists.
Provide technical phone support to North American domestic and international customers.
Work overtime and accommodate changes to shift schedules when needed.

Desired Qualifications

Preference is given to bilingual candidates.

Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.

Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.

The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com

The Technical Control Centre (TCC) Technologist works as part of a large team providing network surveillance, control, pro-active corrective and preventative maintenance support to Telesat's customers on a 24 hour, 7 day basis.
The TCC technologist proactively monitors network services and fixed satellite service customers, and manages the troubleshooting and investigation of reported faults until services have been restored. They perform hands-on corrective and preventative measures to Allan Park earth station critical systems, TT&C ground communications equipment, and on-site customer services.

Main Responsibilities

Providing telephone customer support
Ensuring that the first and second level maintenance activities at remote points of presence are effectively carried out through direct and indirect means
Perform corrective and preventative maintenance on a variety of satellite communication baseband and RF equipment
Perform preventative and corrective maintenance on critical systems at the Allan Park Earth Station facility i.e. power systems, and antenna farm
Perform preventative and corrective maintenance on networking hardware, such as routers, IP switches, hubs and modems
Review and update customer network documentation for accuracy
Assist Network Engineering Division personnel with the implementation of new and expanding services, demonstrating thorough understanding of the systems
Monitor remote customer networks for alarm detection and degradation in service level, and initiate corrective action
Accurately document network trouble reports in common trouble ticketing database
Investigate sources of satellite RF interference causing customer service interruptions
Work directly with Telesat customers and/or third party contractors
Work effectively in a team environment, and independently with minimal supervision
Occasional requirements to oversee day to day group operations in a shift lead role.

Education & Experience Required

3-year Electronics/Telecommunications Technologist Diploma or recognized equivalent

1-2 years experience in related field would be an asset

Specialized Knowledge, Skills & Abilities

Knowledge of RF/microwave communications devices
Knowledge of data communications protocols (point to point, LAN/WAN)
Knowledge of telephony transmission systems.
Knowledge of television transmission systems (both analog and digital)
Knowledge of HVAC and power systems
Knowledge of PC operating systems and application programming
Ability to demonstrate solid troubleshooting skills.

Equipment Used

Familiar with various types of telecommunications test equipment
Working knowledge of protocol analyzers, data test sets, spectrum analyzers, video test equipment, audio/voice test equipment, DVMs, Oscilloscopes and power monitors
Wiring and cable termination tool kits.

Other Requirements

The service operates 24 hours, 7 days per week. Shift work and the ability to work in an unsupervised environment are critical to this position
Ability to undertake occasional travel
Ability to obtain clearance under the Canadian Controlled Goods program (CGP).
Ability to obtain U.S. Department of State approval for access to technical data and/or hardware controlled by the U.S. Government
Preference will be given to bi-lingual candidates

Decision Making & Supervision

Minimal supervision of day to day activities can be expected. Incumbent must be able to demonstrate good judgement as it relates to customer service and scheduling activities. The incumbent will be paired with a senior technologist for approximately 1 year in order to assist in developing the necessary skills

Working Conditions

The incumbent will be working within a 24/7 operation and will be part of a regular shift rotation
Technical phone support for North American domestic and International customer base. International customer base can present English language challenges requiring patience
The incumbent shares on-call duties with the other TCC technologists
Overtime and alterations to shift schedules can be expected

The successful candidate must be able to work in Canada and obtain clearance under the Canadian Controlled Goods program (CGP).

#LI-NI1

At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.

About the Company

Telesat

Provides satellite capacity and consulting services

Telesat operates a global satellite communications network, providing satellite capacity and consulting to governments, telecom operators, and enterprises. It uses both geostationary (GEO) and low Earth orbit (LEO) satellites, including the Lightspeed LEO constellation, to deliver wide-area connectivity. Services include inflight and maritime connectivity, as well as connectivity for oil and gas and corporate networks. Revenue comes from long-term contracts and service agreements. Its Lightspeed network aims to offer high-speed, low-latency links, enhancing overall performance. The company differentiates itself by combining GEO and LEO assets and by offering end-to-end connectivity solutions through a mix of satellite capacity and advisory services, targeting a diverse set of industries worldwide. The goal is to provide reliable, global communications with predictable service through long-term customer relationships.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Ottawa, Canada
Founded: 1969

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