Full-Time

Client Support Representative

Luxury Presence

501-1,000 employees

Digital platform for real estate website creation and networking

Real Estate

Junior, Mid, Senior

Los Angeles, CA, USA + 1 more

Required Skills

Salesforce

Requirements

2-5+ years of experience working in Support or Client Success at a technology company
Commanding software e.g. Salesforce
Building beautiful websites
Leading customers through software training
Communicating complicated technology to clients with expertise ranging from novice to advanced
Teaching and helping customers
Curiosity: you love to dig into problems and find solutions
Start-up hustle & teamwork
Project management

Responsibilities

Live chatting with clients to assist them in real time
Answering incoming calls to resolve client questions and returning voicemails
Emailing with clients and providing them with frequent updates
Reporting technical issues to the product team
Supporting and assisting your teammates

Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve their clients. Since launching in 2016, Luxury Presence has been trusted by more than 10,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.

In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses.

*** Must be willing to work 9am-6pm PST ***

Essential functions of the role include:

Live chatting with clients to assist them in real time
Answering incoming calls to resolve client questions and returning voicemails
Emailing with clients and providing them with frequent updates
Reporting technical issues to the product team
Supporting and assisting your teammates

You’re gifted at:

Commanding software e.g. Salesforce
Building beautiful websites
Leading customers through software training
Communicating complicated technology to clients with expertise ranging from novice to advanced
Being a team player

You have:

2-5+ years of experience working in Support or Client Success at a technology company
A deep sense of empathy for customers
The ability to be an out-of-the-box thinker and be resourceful
The drive to solve technical problems creatively and quickly

You command:

Teaching and helping customers
Curiosity: you love to dig into problems and find solutions
Start-up hustle & teamwork
Project management

Who we are: Luxury Presence is the real estate industry’s most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 9,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry’s most powerful brokerages.

The Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors.

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Luxury Presence

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Website

View Company Profile

Luxury Presence stands out as a leading platform in the real estate industry, offering comprehensive digital solutions from stunning website creation to robust Comparative Market Analysis (CMA) tools. Their unique focus on real estate professionals, as evidenced by their partnerships with top-tier agents, gives them a competitive edge in understanding and addressing industry-specific needs. The company's emphasis on a website as a personal business card demonstrates their commitment to personal branding and digital lead generation, positioning them as a valuable partner for real estate professionals seeking to grow their network and business.

Company Stage

Series B

Total Funding

$53.1M

Headquarters

Austin, Texas

Founded

2016

Growth & Insights

Headcount

6 month growth

↑ 11%

1 year growth

↑ 16%

2 year growth

↑ 91%

Benefits

Remote-first company

Comprehensive health insurance plans

Generous parental and family leave

Collaborative retreats and offsite events

Employee resource groups