Employee Residence Administrator

Overview

Live. Work. Explore. as a part of our Administrative/HR team at the Grand Hotel and the Grand Canyon Hotel & Suites!

Are you enthusiastic about creating comforting spaces for our employees while making memories that last a lifetime? We’re hiring an Employee Residence Administrator to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:

The Employee Residence Administrator supports a safe, clean, and well-managed employee housing experience by coordinating unit assignments, move-ins and move-outs, cleaning units, inspections, turnovers, supplies, and resident communications. This role serves as a key point of contact for housing-related needs, partners closely with Human Resources and Facilities to resolve issues and helps promote a respectful residential environment that supports employee onboarding, retention, and daily living standards.

The Details:
Position Type: Full-Time, Year-Round
Pay: $18.65 per hour

Start: November 2026 
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Life at The Tusayan Properties:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Free Grand Canyon Railway Train rides
• Access to hotel fitness center and pool
• Located just a mile from the south entrance to the Grand Canyon National Park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

Core Responsibilities: 

• Coordinate employee housing move-ins, move-outs, and unit assignments to support timely onboarding and departures while maintaining accurate records and key control.
• Inspect vacant units and common areas to verify cleanliness, safety, and readiness standards; document findings and follow up on corrective actions.
• Coordinate unit turnovers, cleaning schedules, and checklists; provide direction and support to Employee Residence Attendants to ensure consistent routines and quality.
• Serve as a primary point of contact for housing-related questions and concerns; respond promptly and professionally while reinforcing housing rules and expectations.
• Identify, report, and track maintenance needs; partner with Facilities/Engineering to prioritize repairs and confirm completion in a timely manner.
• Maintain inventory of housing and cleaning supplies; order and store materials appropriately to support uninterrupted operations.
• Clean employee housing units and areas, including but not limited to dormitory rooms, apartments, mobile homes, townhouses, vacant trailer sites, laundry facilities, storage units, porches & entryways, common areas, and grounds.
• Support resident communications, postings, and housing notices; remove outdated materials and ensure required information is displayed.
• Promote a respectful living environment through routine resident interactions and inspections; escalate concerns, incidents, and policy violations to Human Resources in accordance with procedures.
• Demonstrate quality customer service to a diverse employee group.
• Other duties as assigned.

Tusayan-Specific Responsibilities: 

• Coordinate seasonal housing capacity planning with HR and operations to align unit readiness with hiring and peak arrival periods.
• Support transportation and supply runs between housing and nearby services as needed, consistent with site procedures and scheduling.
• Partner with site leadership on housing orientation touchpoints (rules reminders, community standards) to support a positive resident culture.

Qualifications

Required Qualifications: 

• High school diploma or equivalent.
• Minimum 2 years of experience in employee housing, facilities coordination, housekeeping supervision, HR support, or a related administrative/customer service role.
• Valid driver’s license.
• Proficiency with Microsoft Office and the ability to learn property/HR systems and complete accurate data entry.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee and housing matters.
• Must be at least 18 years of age and available to work weekends/holidays and varied shifts as business needs require

Preferred Qualifications:  

• Prior experience leading or scheduling hourly staff (e.g., attendants/housekeeping).
• Bilingual communication skills.
• Experience with HRIS, work order, or incident tracking systems; CPR/First Aid certification is a plus.
• Familiarity with housing software applications (StarRez) and Smartsheet. 

Physical Requirements & Work Environment include:

• Working primarily indoors (housing office/residential units) with frequent outdoor travel between housing buildings
• Utiilzing cleaning equipment 
• Lifting up to 26 - 50lbs occasionally 
• Standing and walking frequently
• Sitting, using arms and legs, climbing, kneeling, and crouching occasionally 
• Listening and speaking frequently 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.