JP Morgan Chase

Runs a consumer bank and an investment bank

Operations Manager

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeBuenos Aires, ArgentinaNo salary listed

About the Job

Requirements

A bachelor's degree is required.
Advanced English is required.
At least 10 years of relevant operations or service delivery experience is required.
Proven experience leading a team is required.
Strong communication, organization, and problem-solving skills are required.

Responsibilities

Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followed.
Track work in progress and team coverage; monitor core metrics, including demand versus capacity, and escalate risks or issues to management.
Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness.
Ensure adherence to HR and compliance requirements and departmental policies and procedures, including health and safety guidelines.
Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients.
Identify improvement opportunities and support implementation in partnership with management and global partners.

Desired Qualifications

Exposure to KPI tracking and basic workforce planning.

This is a first-line, hands-on people leadership role supporting a local team of a global operation. The focus is on day-to-day execution, prioritization, coaching, and performance support to deliver timely, high-quality client solutions.

Shift: Monday–Friday, 1:00 pm – 10:00 pm

Job Responsibilities:

Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followed
Track work in progress and team coverage; monitor core metrics (demand vs. capacity) and escalate risks/issues to management
Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness
Ensure adherence to HR/Compliance and departmental policies and procedures, including health & safety guidelines
Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients
Identify improvement opportunities and support implementation in partnership with management and global partners

Required Qualifications, Skills and Capabilities:

Bachelor’s degree
Advanced English
10+ years of relevant operations/service delivery experience
Proven experience leading a team is required.
Strong communication, organization, and problem-solving skills

Preferred Qualifications:

Exposure to KPI tracking and basic workforce planning

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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