Technical Program Manager - Availability Serviceability Team

Description

The AWS Data Center Availability Serviceability team works with hundreds of AWS data centers globally to deliver the highest quality and lowest cost availability, capacity, and scaling results for our customers. We standardize operations globally by delivering tools, policy, processes, and procedures to our internal teams.

Serviceability is the ability to maintain, repair, and manage infrastructure assets efficiently throughout their lifecycle -- encompassing maintenance standards, spares management, training and certifications, operational readiness, and the systematic use of data and automation to prevent disruptions and drive continuous improvement.

We are seeking a Technical Program Manager to support serviceability for liquid cooling infrastructure in AWS data centers. Liquid cooling is a new and fast-growing technology that supports the next generation of high-density compute, including AI and machine learning workloads. This role will define how liquid-cooled equipment is maintained, serviced and kept ready to operate as we scale from early deployments to a global fleet.
What you will do:

You will support the serviceability program for liquid cooling across the AWS fleet. You will write and maintain preventive maintenance (PM) guidelines for liquid cooling components, such as coolant distribution, heat exchange and fluid management systems. You will build these guidelines with Operations, Data Center Engineering Operations (DCEO) and equipment vendors. You will partner with Finance on labor analyses that turn maintenance needs into staffing plans. You will work with Field Engineering to lead root cause analyses on maintenance and equipment findings, and you will make sure the lessons feed back into PM standards and procedures. You will work with Operations and site teams to build operational readiness plans for new liquid-cooled sites, then track readiness so every site is ready to operate safely and reliably from day one. You will also run field trials and stakeholder workshops to check procedures, collect feedback and drive continuous improvement.

Key job responsibilities
Own the execution and success metrics for liquid cooling serviceability across the global fleet
Write and maintain PM guidelines for liquid cooling components, working with Operations, DCEO and vendors
Conduct labor analyses with Finance to support annual and long-range staffing plans
Lead root cause analyses with Field Engineering on maintenance and equipment findings, and drive corrective actions into standards
Build operational readiness plans with Operations and site teams, and track readiness as new sites deploy
Run field trials and stakeholder workshops to validate procedures and collect operational feedback
Build mechanisms that keep serviceability standards current as the fleet grows and new equipment and vendors are introduced
Use data and metrics to measure program health, prioritize effort and report progress
Write narratives (one to six pages) and present to Director-level leadership
Travel up to 10–15%

Basic Qualifications

- Bachelor's degree in mechanical engineering or equivalent
- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing serviceability/maintenance programs

Preferred Qualifications

- Experience working with data center engineering teams
- Knowledge of data center infrastructure design, operations, or delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.