Nextech Systems

EMR/EHR and practice management for specialties

Sales Operations Manager

Sales OperationsPosted on Nov 9

Full-timeRemote in USA

About the Job

Requirements

A bachelor's degree in business administration or a related field, or related experience.
At least 5 years of experience managing operational functions such as centralized sales support, reporting, and analysis.
At least 5 years of Salesforce experience.
At least 5 years of experience with business intelligence, commission, and automation tools such as Gong, Everstage, HubSpot, Chili Piper, and LinkedIn Navigator.
Strong organizational skills and the ability to manage and prioritize a heavy workload in a fast-paced environment.
Ability to present facts and recommendations effectively in verbal and written form.
High degree of professionalism and ability to work with confidential information.
Ability to develop and manage initiatives through completion.
Leadership and communication skills that support the company's values and behaviors.
Excellent written and verbal communication skills.

Responsibilities

Work closely with the sales leadership team to define, implement, and manage processes that support sales growth plans.
Maintain documentation on sales processes, assist with onboarding new sales representatives, and optimize sales productivity.
Manage productivity metrics and sales engagement statistics to develop meaningful sales processes.
Identify and implement opportunities for sales process improvements.
Manage the monthly sales commissions process in alignment with accounting and finance.
Manage sales territory alignment processes, documentation, and enablement.
Support sales teams with day-to-day Salesforce.com management.
Manage administration of the company's sales commissions and bonus plans.
Liaise with other departments to ensure smooth handoffs of data.
Develop processes to track competitive landscape trends and maintain competitive insights.
Assist in evaluating emerging market opportunities.
Manage special projects supporting sales and marketing go-to-market initiatives.
Perform other responsibilities as defined by the VP of Sales Operations.
Ensure activities comply with applicable Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.
Deliver improvements in sales operations efficiency, productivity, and process effectiveness; reduce recurring operational issues, manual processes, and reactive work through proactive planning and continuous improvement.
Execute sales territory management, commission administration, and operational reporting accurately and on time.
Improve Salesforce data integrity, system utilization, and sales technology workflow effectiveness.
Execute operational projects, priorities, and process improvement initiatives within established timelines.
Provide effective team leadership, coaching, workload management, and development of operational capabilities.
Maintain cross-functional alignment and stakeholder satisfaction across Sales, Revenue Operations, Deal Desk, Marketing, and Systems teams.

Desired Qualifications

Salesforce.com certification and Salesforce administrator experience.
Experience with MEDDIC.
Experience with both Sales Cloud and Service Cloud.
Experience managing a global team of direct reports across revenue operations roles.
Experience integrating HubSpot, CPQ, and/or NetSuite with Salesforce.com.

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Job Summary:

The Sales Operations Manager is responsible for working closely with the sales leadership team to define, implement, and manage processes that support Nextech’s sales growth plans. The Sales Operations Manager maintains documentation on sales processes, assists with on-boarding new sales reps, and optimizes sales productivity.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions:

In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include but are not limited to:

Manage productivity metrics and sales engagement statistics to develop meaningful sales processes.
Initiate/identify and implement opportunities for sales process improvements.
Manage monthly sales Commissions process in alignment with accounting & finance.
Manage sales territory alignment processes, documentation, and enablement.
Support sales teams with Salesforce.com day-to-day management.
Manage the administration of the company Sales Commissions and Bonus Plans.
Liaise with other departments to ensure the smooth handoff of data.
Develop processes to track trends in the competitive landscape and maintain competitive insights.
Assist in evaluating emerging market opportunities.
Manage special projects to support sales and marketing with go-to-market initiatives.
Other responsibilities as defined by VP Sales Operations.

Success Measures:

Measurable improvements in sales operations efficiency, productivity, and process effectiveness.

Reduction in recurring operational issues, manual processes, and reactive work through proactive planning and continuous improvement.

Accurate and timely execution of sales territory management, commission administration, and operational reporting.Improved Salesforce data integrity, system utilization, and effectiveness of sales technology workflows.

Successful execution of operational projects, priorities, and process improvement initiatives within established timelines.

Effective team leadership, coaching, workload management, and development of operational capabilities.

Strong cross-functional alignment and stakeholder satisfaction across Sales, Revenue Operations, Deal Desk, Marketing, and Systems teams.

Minimum Requirements:

Bachelor’s degree in business administration or related field and/or related experience.
5 years proven ability to manage operational functions such as centralized sales support, reports and analysis.
5 Years of Salesforce experience.
5 years of BI, commission & automation tool experience; Ex: Gong, Everstage, Hubspot, Chilipiper, LinkedIn Navigator.
Excellent organizational skills and ability to manage and prioritize a heavy workload in a fast-paced environment.
Proven ability to present facts and recommendations effectively in verbal and written form.
Must possess high degree of professionalism and proven ability to work with confidential information.
Demonstrated collaborative and team-oriented attitude.
Ability to develop and manage initiatives to completion.
Demonstrated leadership and communications skills that support Nextech values and behaviors
Excellent communication skills, both written and verbal.

Preferred Qualifications:

Salesforce.com Certification and SFDC Administrator Experience
Experience with MEDDIC
Experience in both SalesCloud and ServiceCloud
Experience managing a global team of direct reports across revenue operation roles
Experience with integrated HubSpot, CPQ, and/or NetSuite into Salesforce.com

Working Environment/Physical Demands:

100% Remote with occasional travel
Long-distance or air travel as needed – not to exceed 15% travel.
Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.

Total Rewards:
Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off: take time off when you need it without worrying about available hours

11 paid holidays

Your Day Your Way - Celebrate a day of cultural or social significance to you

Access to Linkedin Learning courses for professional development

Insurance: Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

100% Company-Paid Parental leave (After 6 months with the company)

Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment

About the Company

Nextech Systems

EMR/EHR and practice management for specialties

Nextech Systems provides software and services that help specialty medical practices run more smoothly. It offers a suite of ONC-certified tools including electronic medical records (EMR/EHR), practice management, revenue management, and patient engagement designed for ophthalmology, plastic surgery, and dermatology. The platform integrates clinical, administrative, financial, and marketing workflows so providers can work faster and more efficiently. The company combines software with consultative services to tailor solutions to each practice’s speed and processes rather than offering generic products. Nextech’s goal is to help specialty practices succeed by improving workflow efficiency, financial performance, and patient experience.

Company size: 501-1,000
Company stage: Acquired
Total funding: $1.4B
Headquarters: Tampa, FL
Founded: 1997

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