Mesotech International

Designs and deploys airport AWOS systems

Technical Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeRancho Cordova, CA, USA$25 - $38 /hrIn-person

About the Job

Requirements

U.S. citizenship is required, and candidates must be able to obtain a Secret security clearance.
A high school diploma is required.
An Associate’s degree in IT or a related field is required.
At least 2 years of technical support experience is required.
Candidates must be able to obtain a DoD 8570 baseline certification, including at least one of CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP.
Fluency in written and spoken English is required.

Responsibilities

Diagnose and resolve hardware and software issues in a timely manner.
Assist with documenting and resolving cybersecurity-related issues.
Remotely apply patches, updates, and fixes to fielded systems.
Identify and troubleshoot network issues.
Manage certificates for equipment on a secure network.
Provide technical support to end users and maintenance technicians by phone and email.
Work with the engineering team to resolve complex problems.
Accurately enter data into ticket-tracking systems and asset management systems.
Monitor ticket status to ensure customer requests are handled in a timely manner.
Report ticket and parts status to management during weekly meetings.
Follow DoD and other applicable government regulations and protocols for transporting, storing, disposing of, and disseminating controlled unclassified and classified materials or information.

Desired Qualifications

A Bachelor’s degree in a related technical field is preferred.
Experience in cybersecurity is preferred.
An active Secret security clearance is preferred.
Experience working on DoD contracts and maintaining equipment on DoD networks is preferred.

Job Description

We have multiple openings for Technical Support Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technical support via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers, specialized appliances, data collection systems, sensors, and networks.

Our current shift opening is for 00:00-8:30 am overnight which includes weekends.

This position requires a government security clearance; you must be a US citizen for consideration.

Responsibilities include but are not limited to:

Diagnose and resolve hardware and software issues in a timely manner.
Assist in documentation and resolution of cybersecurity related issues.
Remotely apply patches, updates, and fixes to fielded systems.
Quickly identify and troubleshoot network issues.
Manage certificates for equipment on a secure network.
Provide technical support to end users and maintenance technicians via phone and email.
Work closely with engineering team to resolve complex problems.
Accurately enter data into ticket tracking systems and asset management
Monitor status of tickets to ensure that all customer requests are handled in a timely manner.
Report status of tickets and parts to management during weekly meetings.
Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport, storage, disposal, and dissemination of controlled unclassified and classified materials or information.

Qualifications

Minimum Qualifications:

US citizen with the ability to obtain a Secret security clearance
High school diploma
Associate’s degree in IT or related field
2+ years of experience in technical support
Ability to obtain DoD 8570 baseline certification to include at least one of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP.
Fluent in written and spoken English.

Preferred Qualifications:

Bachelor’s degree in related technical field.
Experience in cybersecurity field
Active Secret security clearance.
Work experience on DoD contracts and maintaining equipment on DoD networks.

Additional Information

Mesotech offers a comprehensive and generous benefits program including health insurance, PTO, and 401k. The base pay range for this position is $25 - $38 per hour DOE. Mesotech is an equal opportunity employer.

Compensation: 25 to 38 (USD) (HOURLY)

About the Company

Mesotech International

Designs and deploys airport AWOS systems

Mesotech International designs, builds, and installs Automated Weather Observing Systems (AWOS) for airports worldwide, including FAA-certified systems in the United States. An AWOS uses sensors to collect weather data such as temperature, wind, precipitation, and visibility, and shares this information in real time with airport operations through integrated hardware and software. The company stands out through more than 28 years of experience and its end-to-end capabilities—from design to installation—delivering FAA-certified solutions for global airports. Its goal is to provide reliable, compliant automated weather information to enhance aviation safety and industrial monitoring across facilities around the world.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: California, United States
Founded: 1993

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