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Full-Time

Head of Content

Confirmed live in the last 24 hours

Observe.AI

Observe.AI

201-500 employees

AI-powered conversation intelligence platform

AI & Machine Learning
Financial Services

Senior

Remote in USA

Category
Content Strategy
Content & Writing
Required Skills
Communications
SEO
Marketing
Requirements
  • 8+ years of experience in content marketing
  • 3+ years of experience in managing direct reports
  • Deep understanding of B2B demand generation, content production and sales funnels
  • Experience in supporting integrated campaigns spanning cross-functional marketing teams
  • Strong understanding of SEO and website strategy
  • Knowledge of contact center industry a plus, but not required
  • Experience with multi-channel content creation
  • Strong communications skills and storytelling abilities
Responsibilities
  • Develop a world-class content presence to support Observe.AI’s category creation efforts
  • Work cross-functionally with demand generation, partner marketing, and product marketing to create and manage the content roadmap and calendar
  • Own and scale a full-funnel content strategy, from architecting the plan, to writing and overseeing content across channels, to executing on distribution plans and reporting on metrics
  • Manage content distribution strategy for organic and paid programs (in tandem with the demand generation team)
  • Own overall content budget including tools, content freelancers and agencies
  • Maintain tone of voice, style, and messaging consistency across website, lead generation assets, email, social media and external communications
  • Grow, mentor, and lead a world-class content team for long-term success
  • Own measurement and reporting KPI’s on content performance

Observe.AI offers a conversation intelligence platform powered by a 30 billion-parameter contact center large language model (LLM) and Generative AI, providing insights from 100% of customer interactions to enhance frontline team performance and drive business outcomes. The platform enables real-time guidance, targeted coaching, and automated workflows, leading to improved sales conversions, compliance adherence, and customer sentiment.

Company Stage

Series C

Total Funding

$221.1M

Headquarters

Redwood City, California

Founded

2017

Growth & Insights
Headcount

6 month growth

11%

1 year growth

15%

2 year growth

22%